Gym Member Experience Concierge

Chuze Fitness; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401k

CPR/First Aid

AED Training

Food handler training

Free gym membership

Discounts on retail & smoothies

Training & growth opportunities

Job summary

Chuze Fitness in Jacksonville, FL is actively hiring a front-desk team member. The role pays $15.35–$16.30 per hour and focuses on friendly member service, tours, and sign-ups while keeping the gym pristine for all guests.

You will handle membership information, answer phones, process POS transactions, and assist with billing issues when needed. Regular LMS trainings help you stay sharp and informed about amenities and programs.

Qualifications

• Strong customer service and communication skills.
• Hospitality mindset with team-oriented approach.
• Ability to multitask in a fast-paced fitness club environment.
• Fluent English in verbal and written form.

Responsibilities

• Welcome, greet, and interact with all members, prospective members, and guests
• Provide membership information and facilitate tours
• Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
• Membership sign-ups, answering phones, point-of-sale transactions, and addressing member concerns
• Assist with billing issues and disputes and escalate to leadership when needed
• Regularly review and complete all training materials and updates in the Learning Management System (LMS)
• Maintain knowledge and assist members with all amenities, membership offerings, fitness programs, and equipment functions
• Make and serve smoothies, if applicable, ensuring they meet customer specifications and maintaining quality standards
• Attend and participate in regularly scheduled team meetings
• 401k
• Free CPR, First Aid, and AED Training
• Free food handler training and certification (for locations with smoothie bar only)
• Free Chuze Fitness Membership
• Discounts on retail and smoothie purchases and through vendor partners
• Training and growth opportunities

Skills

Customer service

Hospitality

Communication

Sales

Team player

English

Job description

Chuze Fitness in Jacksonville, FL is actively hiring a front-desk team member. The role pays $15.35–$16.30 per hour and focuses on friendly member service, tours, and sign-ups while keeping the gym pristine for all guests.

You will handle membership information, answer phones, process POS transactions, and assist with billing issues when needed. Regular LMS trainings help you stay sharp and informed about amenities and programs.