Gym General Manager — Lead Sales & Member Experience

EōS Fitness; Murphy (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

A highly energetic and collaborative 팀

Free membership for you and plus one

Daily Pay offered - access your funds

401(k) + Company matching

Group Health, dental, vision

Vacation, holiday, and sick pay

Sophia Learning education options

Job summary

EōS Fitness is seeking a highly motivated General Manager in Murphy, TX to lead a sales-driven team and elevate member experiences. You will drive membership growth, optimize operations, and develop leaders to scale results across the club.

A passion for fitness, proven leadership, and a track record of delivering results are essential for this role. The General Manager will hire, train, and supervise staff, set goals, manage KPIs, and ensure outstanding customer service while upholding safety

Qualifications

• 2 years of sales management experience.
• 3-4 years of customer service experience.
• Interest or experience in the fitness industry.
• Strong verbal and written communication skills.
• Excellent relationship-building and organizational skills.

Responsibilities

• Hire, train, schedule, and supervise staff including Assistant General Managers and Fitness Consultants.
• Effectively communicate goals, expectations, and procedures to staff members.
• Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase membership retention and new sign-ups.
• Provide constructive feedback to staff members on their performance, using clear and specific language.
• Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Skills

Sales management

Customer service

Fitness industry

Communication skills

Relationship building

Detail orientation

Core values

Job description

EōS Fitness is seeking a highly motivated General Manager in Murphy, TX to lead a sales-driven team and elevate member experiences. You will drive membership growth, optimize operations, and develop leaders to scale results across the club.

A passion for fitness, proven leadership, and a track record of delivering results are essential for this role. The General Manager will hire, train, and supervise staff, set goals, manage KPIs, and ensure outstanding customer service while upholding safety