Guide - Berkeley Heights

BATHHOUSE; Berkeley Heights (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

Complimentary unlimited admission

50% discount on services and products

Job summary

Bathhouse seeks friendly Guides to be the welcoming face of our guest experience. You will greet guests, provide orientation, answer questions, and ensure guests feel comfortable throughout their visit.

In this role you’ll contribute to a calm, thoughtful, and seamless experience from arrival to departure, while promoting services and maintaining high standards of hospitality and safety.

Qualifications

• Experience in hospitality, spa, wellness, or customer service preferred.
• Warm and welcoming demeanor with strong communication skills.
• Ability to stay calm, professional in a busy environment.
• Reliable, punctual, and team-oriented.
• Stand/walk for extended periods and lift light loads.
• Familiarity with reservation or POS systems (training provided).
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests upon arrival.
• Provide orientation for the Bathhouse experience.
• Answer questions about amenities, services, and policies.
• Assist with check-in, check-out, and waivers as needed.
• Monitor guest flow to ensure a comfortable and safe environment.
• Communicate guest feedback to management.
• Promote Bathhouse services and retail offerings when appropriate.
• Uphold Bathhouse’s hospitality, safety, and professionalism.
• Assist with opening, closing, and shift transitions.

Skills

Hospitality experience

Customer service

Communication skills

Calm under pressure

Reliability & punctuality

Team player

Mobility & stamina

POS systems familiarity

Tools

POS systems

Job description

Bathhouse is where the sauna meets the social scene. Thermal pools, steam rooms, and elite hands-on treatments — all in a sleek, high-energy space. We’re the intersection of wellness and social. Equal parts sanctuary and scene.

We build spaces where anyone, with any body, can show up and feel better leaving than they arrived.

JOB DESCRIPTION

Bathhouse is seeking friendly and attentive Guides to be the welcoming face of our guest experience. In this role, you’ll help guests check in, answer questions, and ensure everyone feels comfortable and cared for throughout their visit. As an integral part of our team, you’ll contribute to creating a calm, thoughtful, and seamless experience from the moment guests arrive.

RESPONSIBILITIES

• Greet and welcome guests warmly upon arrival.
• Provide clear orientation and guidance for the Bathhouse experience.
• Answer guest questions about amenities, services, and policies with friendly and accurate information.
• Assist guests with check-in, check-out, and any necessary paperwork or waivers as needed.
• Monitor guest flow and capacity to ensure a comfortable and safe environment.
• Communicate guest feedback, concerns, or incidents promptly to management.
• Promote Bathhouse services and retail offerings when appropriate.
• Uphold Bathhouse’s standards of hospitality, safety, and professionalism at all times.
• Assist with opening, closing, and shift transitions as needed.

QUALIFICATIONS

• Previous experience in hospitality, spa, wellness, or customer service preferred.
• Warm and welcoming demeanor, with strong communication skills.
• Comfortable interacting with guests in a busy, high-touch environment.
• Ability to stay calm, professional, and solutions-oriented when issues arise.
• Reliable, punctual, and team-oriented.
• Ability to stand and walk for extended periods and assist with light lifting as needed.
• Comfortable learning and using reservation or POS systems (training provided).
• Availability to work evenings, weekends, and holidays as needed.

COMPENSATION & BENEFITS

• Hourly Rate: $20/hr
• Medical, Vision, and Dental insurance available for full-time employees.
• Complimentary unlimited admission to Bathhouse.
• 50% discount on services, retail products, and restaurant offerings.