Guestworks Solutions Coordinator

Vacasa; Portland (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player in vacation rental management is seeking a detail-oriented Guestworks Solutions Coordinator. This 100% remote position involves assisting homeowners with account-related inquiries and ensuring they receive timely support. You will be the primary point of contact, helping them navigate financial statements and operational aspects of their rentals. Ideal candidates will possess strong communication and organizational skills, be tech-savvy, and thrive in a fast-paced environment. Join a dynamic team that values collaboration and supports your professional growth while making vacation memories happen for guests.

Benefits

Health/Dental/Vision Insurance

401K with Company Match

Paid Flex Time Off

Employee Assistance Program (EAP)

Employee Discounts

Qualifications

• Strong communication skills to explain complex topics clearly.
• Excellent organizational skills to manage multiple requests.
• Tech-savvy with online tools and software.

Responsibilities

• Serve as a trusted resource for homeowners on account questions.
• Assist with calendar management and booking policies.
• Collaborate with internal teams to provide up-to-date information.

Skills

Communication Skills

Organizational Skills

Tech-savviness

Problem-solving

Adaptability

Self-motivation

Tools

G Suite

CRM Platforms

Booking Management Systems

Job description

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we're looking for

We are looking for a detail-oriented, customer-focused Guestworks Solutions Coordinator to assist vacation rental homeowners in our Guestworks Program. In this role, you’ll be the primary point of contact for homeowners, helping them navigate account-related questions, financial statements, rates, and revenue insights. Unlike our full-service offering, owners in this program manage the operational aspects of their rentals, either directly or with a designated local host. Your role will be administrative, ensuring homeowners receive clear, accurate, and timely support.

This position in 100% remote. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

Compensation

• $18 - $26 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.

What You’ll Do

• Serve as a trusted resource for homeowners, answering questions about their accounts, financial statements, revenue, and pricing strategies.
• Assist owners with calendar management, booking policies, and online account features to help optimize their rental performance.
• Clarify contract details and account-related programs, ensuring homeowners understand their agreements.
• Collaborate with internal teams to provide homeowners with up-to-date information and resources.
• Address inquiries professionally and efficiently, ensuring homeowners feel supported in managing their rental business.
• Perform other administrative tasks as needed.

What You’ll Need

• Reliable internet connection, must meet a minimum of 100 mbps

Skills and Qualifications:

Technical Skills

• Strong communication skills – ability to explain complex topics clearly via email, chat, and phone.
• Excellent organizational and time management skills – ability to juggle multiple homeowner requests while maintaining attention to detail.
• Tech-savviness – comfortable using online tools and software like G Suite, CRM platforms, and booking management systems.
• Problem-solving mindset – ability to think critically and find solutions for homeowners.
• Adaptability – thrive in a fast-paced and ever-evolving environment.
• Self-motivation – work independently while being a strong team player.
• Ability to handle difficult conversations with professionalism and empathy.

What you’ll get

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.

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About the company

Vacasa is an international vacation rental management company based in Portland, Oregon, United States.