Guestworks Solutions Coordinator

Vacasa; Portland (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading vacation rental company is seeking a detail-oriented Guestworks Solutions Coordinator. This remote role involves assisting vacation rental homeowners with account management, financial insights, and operational support to ensure a seamless experience.

Benefits

Health/dental/vision insurance

401K with company match

Paid Flex Time Off

Employee Discounts

Qualifications

• Strong communication skills to explain complex topics clearly.
• Ability to handle multiple homeowner requests with attention to detail.

Responsibilities

• Serve as a trusted resource for homeowners, answering account-related questions.
• Assist owners with calendar management and booking policies.

Skills

Communication

Organization

Problem-solving

Adaptability

Self-motivation

Tech-savviness

Tools

G Suite

Salesforce

Job description

Join to apply for the Guestworks Solutions Coordinator role at Vacasa

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What We're Looking For

We are looking for a detail-oriented, customer-focused Guestworks Solutions Coordinator to assist vacation rental homeowners in our Guestworks Program. In this role, you’ll be the primary point of contact for homeowners, helping them navigate account-related questions, financial statements, rates, and revenue insights. Unlike our full-service offering, owners in this program manage the operational aspects of their rentals, either directly or with a designated local host. Your role will be administrative, ensuring homeowners receive clear, accurate, and timely support.

This position is 100% remote. Ability to work from home and reside in one of the following states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY.

Compensation

• $18 - $24 / hour. Actual pay will vary based on a candidate's skill, experience, education, and/or location.
• More benefits and company perks information below.

What You’ll Do

• This primarily phone-based position serves as a trusted resource for homeowners, answering questions about their accounts, financial statements, revenue, and pricing strategies.
• Assist owners with calendar management, booking policies, and online account features to help optimize their rental performance.
• Assist owners with vendor/housekeeping referrals, troubleshooting lock issues.
• Clarify contract details and account-related programs, ensuring homeowners understand their agreements.
• Collaborate with internal teams to provide homeowners with up-to-date information and resources.
• Address inquiries professionally and efficiently, ensuring homeowners feel supported in managing their rental business.
• Perform other administrative tasks as needed.

What You’ll Need

• Dedicated, quiet space - You’ll be working in your home office free from distractions and limiting background noise. We hold virtual training sessions and weekly team meetings.
• Reliable internet connection, minimum of 100 Mbps - We require a strong, dedicated internet connection in a private workspace.

Skills And Qualifications

• Strong communication skills – ability to explain complex topics clearly via email, tickets, chat, and phone.
• Strong written skills, utilizing proper grammar and punctuation.
• Comfortable answering a high volume of calls (80% or more phone work).
• Strong organizational and time management skills, with the ability to handle multiple homeowner requests while maintaining attention to detail.
• Tech-savviness – comfortable using online tools and software like G Suite, CRM platforms like Salesforce, and booking management systems.
• Problem-solving mindset – ability to think critically and find solutions for homeowners.
• Adaptability – thrive in a fast-paced and evolving environment.
• Self-motivation – work independently while being a strong team player.
• Ability to handle difficult conversations professionally and empathetically.
• Typing requirement - 40 wpm or above.

What You’ll Get

• Health/dental/vision insurance based on hours worked.
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked.
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute.
• Health & Dependent Care Flexible Spending Accounts based on hours worked.
• Paid Flex Time Off.
• Employee Assistance Program (EAP).
• Employee Discounts.
• Please visit our careers page to review our full benefits offerings.

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require driving a personal or company vehicle for work purposes. Reliable transportation, a valid driver’s license, and meeting age requirements are necessary.

An offer of employment is contingent upon successful completion of a background check.