Guestroom Attendant | Buffalo Marriott LECOM HARBORCENTER

Shaner Hotels; Buffalo (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Marriott discounts

Free hotel stays

Meal per shift

Transit accessible

Job summary

Shaner Hotels, Buffalo Marriott LECOM Harborcenter, is seeking housekeeping staff to maintain clean guest rooms and deliver guest satisfaction. The role requires flexible scheduling, including weekends and holidays, with compensation at $17 per hour and in-person work.

Benefits include health insurance/401k, PTO, holidays, Marriott discounts, free hotel stays, meals per shift, and easy access via public transit. Prior hotel housekeeping experience is preferred.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.

Responsibilities

• Clean guest rooms as assigned and ensure established cleanliness standards.
• Report maintenance deficiencies and handle guest requests or complaints.
• Maintain confidentiality and security of all guest rooms.

Skills

Cleaning

Guest communication

Chemical handling

Bilingual English/Spanish

Job description

• Marriott Hotel Discounts at any Marriott property
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

Job Description

Job Type: Full-time/ Part-time

Pay: $17 per hour

Work Location: In person

Benefits

• Health insurance / 401k
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts at any Marriott property
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Observes all house and safety rules, housekeeping room procedures, and security procedures.
• Cleans and services assigned guest rooms by category priority according to franchise and hotel standards.
• Returns and restocks cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at our 205-room Buffalo Marriott LECOM HARBORCENTER. Ideally located in downtown Buffalo's vibrant Canalside Entertainment District, our full-service hotel offers an exceptional hospitality experience in one of Western New York's premier destinations.

Conveniently situated just off Interstate 190 and directly connected to KeyBank Center, home of the NHL's Buffalo Sabres, the hotel places guests within walking distance of Buffalo's waterfront attractions, restaurants, and entertainment venues. Niagara Falls, one of the world's most iconic natural wonders, is also just a short drive away.

Our upscale hotel features contemporary guest rooms, premium amenities, elegant meeting and event space, a state-of-the-art fitness center, and a signature seventh-floor restaurant and bar offering breathtaking views of Lake Erie and the Buffalo skyline. Whether traveling for business, sports, meetings, or leisure, guests enjoy an exceptional stay backed by Marriott's renowned standards of service.

If you're passionate about hospitality and committed to delivering memorable guest experiences, Buffalo Marriott LECOM HARBORCENTER offers an outstanding opportunity to build your career with Shaner Hotels. Join a team dedicated to excellence, teamwork, and professional growth while working at one of Buffalo's premier hospitality destinations.