Guest Svc Rep

Viejas Casino & Resort; California; On-site; USD 32,000 - 46,000; Full time

Job summary

Viejas Casino & Resort in California seeks a Front Desk Clerk to process hotel reservations, check-ins/check-outs, and guest requests with a friendly, professional demeanor.

You will handle payments, assist guests with room options, provide directions to property amenities, and coordinate with other team members to ensure a smooth guest experience. Requires 1–2 years related experience, high school diploma or GED, and ability to type 35 WPM.

Qualifications

• High school diploma or GED required.
• 1–2 years of related experience and/or training.
• Guest service experience preferred.
• Must be able to type 35 WPM.
• Knowledge of Microsoft Office.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Processes reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
• Offers guest other room options and upsells when possible.
• Processes all payment types and provides changes.
• Handles monies, receipts, guest accounts and other forms of credit.
• Completes cashier’s report, prepares deposits, and counts cashier bank at shift end.
• Assists with making room reservations and maintains inventory of vacancies.
• Identifies room features to guests and acts as concierge with directions and information.
• Answers calls and responds to guest requests to ensure satisfactory outcomes.
• Makes other reservations (restaurants, shows) as needed.
• Maintains and organizes lobby and front desk area and arranges transportation for guests.
• Partners with team members to promote teamwork and notifies Security of theft reports.
• Ensures a clean, safe, hazard-free work environment.
• Adheres to policies and procedures; performs other duties.

Skills

Guest service

Communication

Teamwork

Detail-oriented

Typing 35 WPM

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Summary

Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required.

Job Description

• Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations.
• Offers guest other room options and/or up sells room when possible.
• Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes.
• Handles monies, receipts, guest accounts and other forms of credit.
• Completes cashier’s report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems.
• Assists with making room reservations.
• Maintains an inventory of vacancies, reservations, and room assignments.
• Identifies and explains room features to guests.
• Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest.
• Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance.
• Makes other reservations such as restaurant, shows, etc.
• Maintains and organizes work area, Lobby and Front Desk area.
• Arranges transportation for guests/visitors.
• Partners with and assists other team members to promote an environment of teamwork and achieves common goals.
• Notifies Security of any guest reports of theft.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs all other duties.
• Does not provide supervision to others.
• High school diploma or general education degree (GED).
• California Responsible Beverage Service Training required upon hire.
• 1 to 2 years of related experience and/or training.
• Guest service experience preferred.
• Must be age 21 years of age or older.
• Knowledge of Microsoft Office.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Ability to type 35 WPM.
• Ability to effectively communicate with guests and team members verbally or in written form.
• Ability to multi-task and work in a fast-paced environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.