Guest Support

Hideaway Pizza; Conway (AR); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Hideaway Pizza in Conway, AR is hiring a Support Team Member to deliver an exceptional guest experience. You will greet guests, answer questions about the menu, and help ensure a clean, safe and fun dining environment.

Candidates must be 16+, have a Food Handlers license, work a varied schedule including holidays, and communicate effectively with teammates. The role emphasizes teamwork, professionalism, and living the Hideaway Way.

Qualifications

• Must be 16 years or older.
• Food Handlers license required.
• Varied schedule including shifts, days, holidays, doubles, events.
• Follow policies and procedures outlined in the employee handbook and training guides.
• Communicate effectively and work cooperatively with Crew Members and Managers.
• Meet the physical requirements (standing for long periods, walking, lifting up to 40 lbs).

Responsibilities

• Provide an exceptional guest experience.
• Sincerely welcome and thank guests, creating a warm atmosphere.
• Maintain a clean and safe environment for guests and team members.
• Answer the phone quickly and professionally.
• Protect the financial interests of guests and Hideaway Pizza.
• Create a FUN environment.

Skills

Communication

Customer service

Teamwork

Professionalism

Flexibility

Job description

PURPOSE

The primary commitment of the Support Team Member is to provide an EXCEPTIONAL experience for our Guests. This experience will leave the guests craving to return soon and share their excitement (food shots and selfies are preferred). Achieving this means you must embrace the Hideaway Way, excel in the Hideaway Service Standards, have superior menu knowledge, continuously enhance the Guest environment, and present yourself in a professional yet fun way.

RESPONSIBILITIES

Embrace and Internalize THE WAY.

Fanatic execution of the Hideaway Service Standards and Steps of Service to every Guest.

Sincerely welcome and thank every Guest, creating a warm and inviting atmosphere.

Obsessively maintain a clean and safe environment for the Guest and Team Members.

Quickly answer the phone and handle calls in a professional and appreciative manner.

Vigorously protect the financial interests of the Guests and Hideaway Pizza.

Always create a FUN environment.

REQUIREMENTS

• Must be 16 years or older.
• Have and maintain required licenses: Food Handlers (state and county specific).
• Work a varied schedule, including shifts, days, holidays, doubles, positions, and events.
• Follow all policies and procedures outlined in the employee handbook and job-specific training guides.
• Communicate effectively and work cooperatively with fellow Crew Members and Managers.
• Meet the physical requirement of the position, including standing for extended periods (up to 10 hours), walking frequently, lifting up to 40 pounds, carrying up to 25 pounds, bending, reaching, stooping, climbing and descending stairs (location specific), and performing repetitive motions.

LANGUAGE | English (required)

WORK AUTHORIZATION | United States (required)

COMMITMENT | At Hideaway Pizza, we believe great restaurants are built by people who care about one another, have fun while working hard, and creating memorable experiences for every Guest. Job responsibilities may evolve as our business grows, but our commitment to our Guests and Team and The Hideaway Way never changes.

By applying for this position, I acknowledge that I have read and understand this job description and the expectations of the role. I certify that I can perform the essential functions of this position, with or without reasonable accommodation. If selected for employment, I agree to perform the responsibilities of this position, meet the physical requirements of the job, work my scheduled shifts, follow Hideaway Pizza policies and procedures, and contribute to a positive team environment by living The Hideaway Way with honesty, integrity, and professionalism.