Guest Shuttle Driver - Part Time, Winter 26/27

Alterra Mountain Company; Enumclaw, Northern (WA, KY); Hybrid; USD 39,000 - 41,000; Full time

Benefits offered by this job

Free season pass

Employee housing available

401K with match

Group health insurance

End of season bonus $500

Discounts on gear and rentals

Employee-only events

Job summary

Crystal Mountain is seeking a Guest Shuttle Driver to transport guests safely between parking areas and the resort base using resort-provided buses. A valid CDL Class B with passenger endorsement is required, with duties including thorough vehicle inspections and delivering excellent guest service.

Responsibilities include pre/post trip checks, adherence to safety standards, and maintaining a welcoming arrival experience for all visitors, with day/evening shifts and winter weather conditions.

Qualifications

• CDL Class B endorsement required.
• Experience driving in snow, ice and adverse weather.
• Must be organized, punctual and reliable with a positive attitude.
• Strong communication skills are essential for guest service.
• Customer-focused approach with safety as a priority.

Responsibilities

• Perform daily pre/post trip inspection on the assigned truck/trailer.
• Turn in inspections to supervisor for service or replacement as needed.
• Adhere to posted speed limits in resort parking lots and routes.
• Arrive early to shuttle collection points for scheduled departures.
• Manage passenger behavior to ensure safety and compliance.
• Load and secure all passengers and equipment prior to departures.
• Convey passengers to and from designated pick-up/drop-off locations.
• Communicate with supervisor on departure times to avoid backups.
• Attend safety meetings and trainings as required.

Skills

CDL Class B endorsement

Snow/ice driving experience

Punctual & reliable

Strong communication

Customer service

Safety-conscious

Job description

Seasonal

WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING!

Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (Periodic allotment)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing Available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title

Shuttle Drivers

Business Unit

Parking and Transportation

Position Reports to

Parking Manager

Location

Crystal Mountain, Washington

Wage Range

$28.00 - 30.00 DOE

Sign-On Bonus Clause

Employee will receive an end of season bonus of $500, payable upon successful completion of the winter season. The bonus will be paid following the end of the season, provided the employee has fulfilled all contractual obligations and remains in good standing.

RESORT OVERVIEW, CULTURE AND VISION

Crystal Mountain is the Pacific Northwest's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands. A career with Crystal Mountain is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity

We Cultivate Collaboration

We Prioritize Purpose

JOB SUMMARY

As a Guest Shuttle Driver at Crystal Mountain, you will transport guests safely and efficiently between parking areas and the resort base using resort-provided buses. This position requires a valid CDL Class B with passenger endorsement and includes responsibility for conducting thorough pre- and post-operation vehicle inspections to ensure safe operation. Drivers must provide excellent guest service, maintain a professional demeanor, and help create a welcoming and smooth arrival experience for all visitors.

ESSENTIAL DUTIES

• Perform a daily pre/post trip inspection on the truck/trailer assigned to you. Must be able to complete level 1 maintenance on the vehicle such as, replenishing oil, windshield wiper fluid, broken chains, and fuel when needed.
• Turn in daily trip inspections to your supervisor or Parking/Transportation Manager so that equipment needing to be pulled out of service can be worked on or replaced by our vehicle maintenance team.
• Obey the posted speed limit inside the Crystal Mountain Ski parking lots
• Arrive to each shuttle collection point prior to a scheduled departure time.
• Have strong abilities to manage passenger behavior for the safety of others and Crystal Mountain shuttle property while in transport.
• Assure that all passengers are safely loaded, seated, and all items are secured either with the passenger or trailer prior to any departures.
• Adhere to the passenger and load capacity for each shuttle trailer
• Convey passengers to and from predetermined pick up and drop off locations from each parking lot within the Crystal Mountain Ski Resort boundary.
• Prior to departure, assure that all passengers disembark safely before leaving to your next drop off/ pick up location.
• Communicate with your supervisor on departure times to avoided parking lot backups.
• Attend required safety meeting and or training as needed.
• Engage with customers and have working knowledge of the area
• Report general or driver related incidents to your supervisor or Parking/Transportation Manager.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Must have valid CDL with a Class B endorsement
• Must have experience driving in the snow, ice and extreme weather conditions
• Must be organized, punctual, and reliable with a positive attitude
• Have strong communication skills
• Be able to get in and out of shuttle multiple times a day
• Know how to operate 4x4 vehicle with trailer in very tight road conditions

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This position is required to work day, evenings, weekends and holidays while in operation.
• Strong ability to drive in all types of weather conditions
• Adapt to daily route changes due to snowpack or large amount of customer for a specific day
• Ability to remove or shovel snow off both the trailer and truck assigned to you
• Conduct level 1 maintenance on a vehicle such as, adding air to tires, topping off oil or fuel level, and replacing tire chains.
• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer