Guest Shuttle Driver - Hospitality and Career Growth

TownePlace Suites Miami Airport; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Dental/Vision

401(k)

Hotel discounts

Career growth

Volunteer time

Lifestyle discounts

Job summary

Naples Hotel Group is seeking a Van Driver to provide safe, timely transportation for guests to and from the hotel, airport, and local destinations. You will deliver courteous, helpful service, assisting with luggage and offering local recommendations to enhance guest experiences.

As a family-friendly operation, we value professionalism, reliability, and a guest-focused mindset. Flexible scheduling and a professional appearance are required to maintain top-tier hospitality standards.

Qualifications

• Must possess a valid driver’s license with a clean driving record.
• Familiarity with GPS devices and map reading for efficient navigation.
• Excellent communication skills, both in person and over phone or two-way radio.

Responsibilities

• Safely transport guests to and from the hotel, airport, shopping centers, and other approved destinations in a timely manner.
• Provide outstanding customer service by opening doors, assisting with luggage, and offering local recommendations on dining, attractions, and events.
• Maintain knowledge of guest groups, itineraries, and transportation needs to support seamless service.
• Communicate relevant information to the next shift, including guest requests, unresolved issues, and vehicle status.
• Follow all traffic laws, posted speed limits, and hotel transportation procedures to ensure guest safety.
• Promptly report accidents, injuries, vehicle malfunctions, or safety hazards to management.
• Maintain cleanliness of hotel vehicles by cleaning interiors and exteriors, fueling as needed, and ensuring regular maintenance is performed.
• Assist with keeping the porte-cochère, lobby entrance, and surrounding areas clean and orderly by removing trash,sweeping, mopping, or hosing down as needed.
• Deliver messages, run errands, or page guests throughout the property as directed.
• Greet each guest you encounter during your shift with a friendly smile and professional demeanor.
• Follow hotel procedures for handling lost and found items.
• Coordinate with other departments to resolve guest service requests or operational issues.
• Follow all safety and security procedures including emergency protocols, key control, and protection of guest and company information.
• Complete required safety trainings and report unsafe conditions or incidents to management immediately.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Skills

Driver's license

Clean driving record

GPS navigation

Customer service

Communication skills

Flexible schedule

Job description

Naples Hotel Group is seeking a Van Driver to provide safe, timely transportation for guests to and from the hotel, airport, and local destinations. You will deliver courteous, helpful service, assisting with luggage and offering local recommendations to enhance guest experiences.

As a family-friendly operation, we value professionalism, reliability, and a guest-focused mindset. Flexible scheduling and a professional appearance are required to maintain top-tier hospitality standards.