Guest Shuttle & Concierge Attendant

Texas Western Hospitality Group; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Western Hospitality Group in Austin seeks a flexible Guest Shuttle Driver to assist guests with baggage, transport to/from airport and local destinations, and maintain vehicle cleanliness.

The role requires presenting a professional image, adhering to safety policies, knowing local area events, and providing accurate directions. This on-site position may be full-time or part-time, based at Embassy Suites in Austin.

Responsibilities

• Assists incoming and outgoing guests loading baggage into the van at the hotel, the airport, or other destination.
• Transports guests to and from the airport or other guest requested locations. Drives and parks safely and according to hotel driving policies.
• Keeps all necessary licenses and driving record documents in the car at all times.
• Ensures passengers take proper safety precautions and remain seated while driving.
• Reports accidents and/or vehicle damage immediately to supervisor.
• Explains and promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the surrounding area and local streets.
• Keeps the vans interior clean, organized, and fresh-smelling for the passengers comfort.
• Ensures the hotels entrance and drive-up areas are always presentable and free from trash, food, etc.
• Provides guests with local directions in a courteous and accurate manner as requested.
• Houseman and Security Duties: Ensures baggage is secured and tagged at guest request to store baggage.
• May occasionally transport luggage, items, or other goods to or from the airport, hotel, or other location without passengers present in order to provide guest services.
• Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Job description

Texas Western Hospitality Group in Austin seeks a flexible Guest Shuttle Driver to assist guests with baggage, transport to/from airport and local destinations, and maintain vehicle cleanliness.

The role requires presenting a professional image, adhering to safety policies, knowing local area events, and providing accurate directions. This on-site position may be full-time or part-time, based at Embassy Suites in Austin.