Hotel Shuttle & Guest Services Concierge

TEXAS WESTERN MANAGEMENT PARTNERS; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Embassy Suites Austin is seeking a courteous shuttle driver and hotel services professional to assist guests with baggage, transport to and from the airport, and provide local directions and information about events and outlets.

You will maintain a clean vehicle, follow safety policies, report incidents promptly, and present a professional image while supporting Houseman and security duties as needed. This is a guest-facing, full- or part-time role.

Responsibilities

• Assists incoming and outgoing guests loading baggage into the van at the hotel, the airport, or other destination.
• Transports guests to and from the airport or other guest requested locations. Drives and parks safely and according to hotel driving policies.
• Keeps all necessary licenses and driving record documents in the car at all times.
• Ensures passengers take proper safety precautions and remain seated while driving.
• Reports accidents and/or vehicle damage immediately to supervisor.
• Explains and promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/functions in the hotel and in the surrounding area (including times, dates, and costs). Is very familiar with the surrounding area and local streets.
• Keeps the vans interior clean, organized, and fresh-smelling for the passengers comfort.
• Ensures the hotels entrance and drive-up areas are always presentable and free from trash, food, etc.
• Provides guests with local directions in a courteous and accurate manner as requested.
• Ensures baggage is secured and tagged at guest request to store baggage.
• May occasionally transport luggage, items, or other goods to or from the airport, hotel, or other location without passengers present in order to provide guest services.
• Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Reports necessary complaints and issues to proper management. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.
• Note: Other duties as assigned by supervisor or management

Job description

Embassy Suites Austin is seeking a courteous shuttle driver and hotel services professional to assist guests with baggage, transport to and from the airport, and provide local directions and information about events and outlets.

You will maintain a clean vehicle, follow safety policies, report incidents promptly, and present a professional image while supporting Houseman and security duties as needed. This is a guest-facing, full- or part-time role.