The Valet Parking attendant is expected to carry out the following responsibilities and uphold the hotel's standard on a daily basis:
- Greet and welcome guests to the hotel and offer professional services.
- Accommodate guests by opening all doors and assisting with luggage or other items.
- Direct traffic in the parking area as needed.
- Operate guests' vehicles safely.
- Keep an organized record of tickets/keys assigned to each vehicle/guest.
- Ensure vehicles are parked safely and securely.
- Inspect and document vehicles upon arrival for existing damage.
Abilities
- Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
- Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words.
- Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong.
- Speech Recognition: The ability to identify and understand the speech of another.
- Speech Clarity: The ability to speak clearly so others can understand.
- Ability to input and access data.
- Ability to focus attention on guest needs, remaining calm.
- Ability to understand guest inquiries and provide assistance.
- Ability to promote positive relations with all individuals who come in contact.
- Ability to think clearly, quickly, maintain concentration and make concise decisions.
- Ability to prioritize, organize and follow through.
- Ability to maintain confidentiality of all guest information.
- Ability to ensure security of guestroom and guests' vehicles.
- Ability to work well under pressure, coordinating many requests.
- Ability to meet deadlines.
- Ability to resolve guest opportunities to their completion.
- Ability to remain stationary at an assigned post for an extended period.
- Ability to perform job functions with minimal supervision.
- Ability to work cohesively with other departments and coworkers as part of a team.
- Ability to be flexible as the job requires.
- Ability to analyze and resolve problems exercising good judgment.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Ability to work in a standing position for up to 8 hours.
- Ability to multitask and tend to several customers at once.
Tasks
- Answer inquiries pertaining to hotel policies and services.
Knowledge
- Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
- Administration and Management: Knowledge of business and management principles involved in strategic planning and resource allocation.
- English Language: Knowledge of the structure and content of the English language.
- Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, and statistics.
- Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services.
- Education and Training: High School Diploma or equivalent required; Bachelor's Degree in relevant field strongly preferred.
- Driving: Proven safe driver with a clean driving record; must have a valid and up-to-date driver's license.
Skills
- Active Listening: Giving full attention to what other people are saying.
- Organizational Skills: Necessary to quickly recall the locations of vehicles and their appropriate keys.
- Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions.
- Speaking: Talking to others to convey information effectively.
- Driving: Exceptional driving skills when transporting guests' vehicles.
Work Activities
- Performing for or Working Directly with the Public: Performing for people or dealing directly with the public.
- Interacting with Computers: Using computers and computer systems to program, write software, or process data.
- Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution.
- Communicating with Persons Outside Organization: Representing the organization to customers and the public.
- Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors and co-workers.
Work Styles
- Dependability: Job requires being reliable and responsible.
- Cooperation: Job requires being pleasant with others and displaying a good-natured, cooperative attitude.
- Self-Control: Job requires maintaining composure and controlling emotions.
- Stress Tolerance: Job requires accepting criticism and dealing calmly with high-stress situations.
- Attention to Detail: Job requires being careful about detail and thorough in completing work.
Work Values
- Relationships: Occupations that satisfy this work value allow employees to provide service to others.
- Independence: Occupations that satisfy this work value allow employees to work on their own and make decisions.
- Achievement: Occupations that satisfy this work value are results-oriented and allow employees to use their strongest abilities.
- Recognition: Occupations that satisfy this work value offer advancement and potential for leadership.
- Working Conditions: Occupations that satisfy this work value offer job security and good working conditions.
Interests
- Enterprising: Enterprising occupations frequently involve starting up and carrying out projects.
- Conventional: Conventional occupations frequently involve following set procedures and routines.
- Social: Social occupations frequently involve working with and communicating with people.
- Realistic: Realistic occupations frequently involve practical, hands-on problems and solutions.
- Investigative: Investigative occupations frequently involve working with ideas and require extensive thinking.