Guest Services- Valet Parking Attendant

The Hotel at Auburn University; Auburn (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player seeks a Valet Parking attendant to provide exceptional service and ensure guest satisfaction. In this role, you will greet guests, assist with their vehicles, and maintain a secure parking environment. This position requires excellent communication skills, a clean driving record, and the ability to work well under pressure. Join a dynamic team dedicated to delivering outstanding hospitality and making every guest's experience memorable. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect opportunity for you to shine.

Qualifications

• Proven safe driver with a clean driving record and valid driver's license.
• Ability to work under pressure and multitask effectively.

Responsibilities

• Greet guests and provide professional valet services.
• Safely operate and park guests' vehicles while ensuring security.

Skills

Active Listening

Organizational Skills

Critical Thinking

Speaking

Driving

Education

High School Diploma or equivalent

Bachelor's Degree in relevant field

Tools

Computer Systems

Job description

The Valet Parking attendant is expected to carry out the following responsibilities and uphold the hotel's standard on a daily basis:

• Greet and welcome guests to the hotel and offer professional services.
• Accommodate guests by opening all doors and assisting with luggage or other items.
• Direct traffic in the parking area as needed.
• Operate guests' vehicles safely.
• Keep an organized record of tickets/keys assigned to each vehicle/guest.
• Ensure vehicles are parked safely and securely.
• Inspect and document vehicles upon arrival for existing damage.

Abilities

• Oral Expression: The ability to communicate information and ideas in speaking so others will understand.
• Oral Comprehension: The ability to listen to and understand information and ideas presented through spoken words.
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong.
• Speech Recognition: The ability to identify and understand the speech of another.
• Speech Clarity: The ability to speak clearly so others can understand.
• Ability to input and access data.
• Ability to focus attention on guest needs, remaining calm.
• Ability to understand guest inquiries and provide assistance.
• Ability to promote positive relations with all individuals who come in contact.
• Ability to think clearly, quickly, maintain concentration and make concise decisions.
• Ability to prioritize, organize and follow through.
• Ability to maintain confidentiality of all guest information.
• Ability to ensure security of guestroom and guests' vehicles.
• Ability to work well under pressure, coordinating many requests.
• Ability to meet deadlines.
• Ability to resolve guest opportunities to their completion.
• Ability to remain stationary at an assigned post for an extended period.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with other departments and coworkers as part of a team.
• Ability to be flexible as the job requires.
• Ability to analyze and resolve problems exercising good judgment.
• Ability to work flexible hours, including weekends, holidays, and evenings.
• Ability to work in a standing position for up to 8 hours.
• Ability to multitask and tend to several customers at once.

Tasks

• Answer inquiries pertaining to hotel policies and services.

Knowledge

• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
• Administration and Management: Knowledge of business and management principles involved in strategic planning and resource allocation.
• English Language: Knowledge of the structure and content of the English language.
• Mathematics: Knowledge of arithmetic, algebra, geometry, calculus, and statistics.
• Sales and Marketing: Knowledge of principles and methods for showing, promoting, and selling products or services.
• Education and Training: High School Diploma or equivalent required; Bachelor's Degree in relevant field strongly preferred.
• Driving: Proven safe driver with a clean driving record; must have a valid and up-to-date driver's license.

Skills

• Active Listening: Giving full attention to what other people are saying.
• Organizational Skills: Necessary to quickly recall the locations of vehicles and their appropriate keys.
• Critical Thinking: Using logic and reasoning to identify strengths and weaknesses of alternative solutions.
• Speaking: Talking to others to convey information effectively.
• Driving: Exceptional driving skills when transporting guests' vehicles.

Work Activities

• Performing for or Working Directly with the Public: Performing for people or dealing directly with the public.
• Interacting with Computers: Using computers and computer systems to program, write software, or process data.
• Making Decisions and Solving Problems: Analyzing information and evaluating results to choose the best solution.
• Communicating with Persons Outside Organization: Representing the organization to customers and the public.
• Communicating with Supervisors, Peers, or Subordinates: Providing information to supervisors and co-workers.

Work Styles

• Dependability: Job requires being reliable and responsible.
• Cooperation: Job requires being pleasant with others and displaying a good-natured, cooperative attitude.
• Self-Control: Job requires maintaining composure and controlling emotions.
• Stress Tolerance: Job requires accepting criticism and dealing calmly with high-stress situations.
• Attention to Detail: Job requires being careful about detail and thorough in completing work.

Work Values

• Relationships: Occupations that satisfy this work value allow employees to provide service to others.
• Independence: Occupations that satisfy this work value allow employees to work on their own and make decisions.
• Achievement: Occupations that satisfy this work value are results-oriented and allow employees to use their strongest abilities.
• Recognition: Occupations that satisfy this work value offer advancement and potential for leadership.
• Working Conditions: Occupations that satisfy this work value offer job security and good working conditions.

Interests

• Enterprising: Enterprising occupations frequently involve starting up and carrying out projects.
• Conventional: Conventional occupations frequently involve following set procedures and routines.
• Social: Social occupations frequently involve working with and communicating with people.
• Realistic: Realistic occupations frequently involve practical, hands-on problems and solutions.
• Investigative: Investigative occupations frequently involve working with ideas and require extensive thinking.