Guest Services Transporter

Novant Health; Wilmington (NC); On-site; USD 21,000 - 26,000; Full time

Job summary

Novant Health in Wilmington, NC is hiring a Guest Services Transporter. The role supports patient movement across hospital departments, particularly Radiology, Laboratory, Emergency Department, and nursing units.

You will transport patients safely and efficiently while monitoring their condition and communicating with care teams to ensure timely treatment. This position requires a High School diploma or GED, and one year of clinical experience is preferred.

Qualifications

• High School Diploma or GED is required.
• One year of clinical experience is preferred.
• Must complete generic and department-specific skills validation and competency testing.

Responsibilities

• Transport patients safely to and from Radiology, Lab, ER and nursing units.
• Monitor patient condition and alert staff of changes.
• Read gauges on oxygen tanks and ensure proper flow.
• Operate transport equipment and report equipment issues promptly.
• Maintain patient confidentiality and professional conduct.
• Record transport data and ensure smooth hand-offs.

Skills

Customer service

Medical transport

Clinical experience

Skills validation

Education

High School Diploma or GED

Job description

Job title: Guest Services Transporter

Shift: Day 7am-3:30pm, Evening 3pm-11:30pm, Night 11pm-7:30pm

Hours: 40 hours a week

Required: Every other weekend

Location: NHRMC

Radiology transportation exists to provide appropriate transportation enabling our patients to receive diagnostic and / or therapeutic treatment. Transports patients in a safe, effective and efficient manner to and from the Radiology Department, Laboratory, Emergency Department, and other nursing units. Monitors outpatient waiting times and facilitates communication between the patient and department as to the status of their situation. Provides good customer relations skills with patients, patients’ families or visitors, floor personnel and Ancillary services personnel by handling difficult situations in the required manner.

What We Offer

Job title: Guest Services Transporter

Shift: Day 7am-3:30pm, Evening 3pm-11:30pm, Night 11pm-7:30pm

Hours: 40 hours a week

Required: Every other weekend

Location: NHRMC

Radiology transportation exists to provide appropriate transportation enabling our patients to receive diagnostic and / or therapeutic treatment. Transports patients in a safe, effective and efficient manner to and from the Radiology Department, Laboratory, Emergency Department, and other nursing units. Monitors outpatient waiting times and facilitates communication between the patient and department as to the status of their situation. Provides good customer relations skills with patients, patients’ families or visitors, floor personnel and Ancillary services personnel by handling difficult situations in the required manner.

What You'll Do

Patient Care: Transportation: Transports patients in a safe, effective and efficient manner to and from the Radiology Department, Laboratory, Emergency Department, and other nursing units.

• Is aware of the patient’s condition and alerts nursing and other staff of changes as necessary.
• Transports patients from Critical Care Units with attachments needed to support patients.
• Able to read gauges on 02 tanks and able to tell whether there is a problem with tanks.
• Responsible to hook up 02 with correct flow maintained.
• Able to change gauges on E Cylinders.
• Responsible to have available filled 02 tanks as needed.
• Alert to isolation situations and able to follow isolation policies.
• Responsible for reporting special handling of patients and to give the information to the appropriate sections and escort desk.
• Transports patients alone without the aid of nurse/technologist necessitating training in Heartsavers.
• Knows the procedure for each hospital area as to where transport handoff communication tool, chart and patient needs to go.
• Knows how to use all transport equipment correctly. Knows how to use all features of the equipment. Knows when there is a problem with equipment and reports it so the problem can be repaired.
• Able to follow patient restraint policy.
• Responsible for transporting patients medical equipment (IVACs, medicine pumps, chest tubes, etc.) in a safe and responsible manner. Able to tell when there is a problem with the IVAC and reports it to the appropriate person.
• Identifies, reports and assists to resolve transportation issues.
• May assist in interviewing and selection process of new employees.
• Equipment Tech monitors 02 and transportation equipment to ensure proper function. Locates equipment, gets equipment repaired and cleans equipment.
• Must follow policies for transporting patients from certain units (example, telemetry areas).
• Returns all equipment to appropriate area after transport trip is completed. Cleans equipment, locates equipment, reports equipment needing repair.

Patient Care: Will monitor outpatient waiting room for patients that have been waiting more than 15 minutes and facilitate communication between the patient and department as to the status of their situation.

• Act as a resource person for nursing, radiology staff, and lab, and controls the flow of transportation trips for any area within the facility.
• Responsible for good customer relations skills with patients, patients’ families or visitors, floor personnel and Ancillary services personnel by handling difficult situations in the required manner.
• Will use service recovery as appropriate when we do not meet patient expectations.
• Responsible to be observant of patients’ ability to be transported and be able to have procedure as ordered (i.e. chair or stretcher) (example: all patients who come by wheelchair have to be able to stand and get on x-ray table).
• Assists with outpatient EKG’s if a member of the Cardiopulmonary Department is not available to perform in order to prevent delays in patient treatment.
• Does not discuss personal business in front of a patient.
• Is attentive and polite to the patient. Is professional, pleasant and receptive to patients and other customers.
• Will act as a role model for customer service within the facility.

Patient Care: Education: Meet mandatory Heartsavers requirement.

• Attends mandatory classes as necessary.
• Participates in total orientation for escorts (Preceptors).
• Assists with in-service classes for peers (Preceptors).
• Assists with training of new employees (Preceptors).
• Transports patients in a safe, effective and efficient manner to and from any department in the hospital.

Clerical: Produce/record data - records data such as times of calls for transports and times patients are delivered to the appropriate areas.

• Effective verbal and written communication with escorts, technologists and nursing regarding patient status.
• Documents patient status changes in transportation, mode of travel or equipment needed, type of isolation or special considerations on transport card.
• Responsible to ensure that hand-off communication occurs with each transportation.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of Clinical experience, preferred.
• Additional Skills (required): Ability to successfully complete generic and department-specific skills validation and competency testing.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

199267