Guest Services Telephone Concierge

Hotel Yountville; New York (NY); Hybrid; USD 26,000 - 37,000; Full time

Job summary

LaGuardia Marriott-LAM is seeking a dedicated Guest Call Center Agent to welcome guests, answer calls, record requests, and coordinate wake-up calls and messages. You will use the telephone system, assist with internet access, and relay information to appropriate departments.

The role requires a strong work ethic, teamwork, and flexibility for varied schedules, including nights, weekends and holidays. Physical duties include long periods at a desk and basic mobility to assist guests and staff.

Qualifications

• Ability to answer and log guest calls and requests.
• Coordinate wake-up calls and messages.
• Explain hotel amenities and services to guests.

Responsibilities

• Answer, record, log, and process guest calls, requests, questions, or concerns.
• Operate telephone switchboard and handle wake-up calls and other line services.
• Relay messages accurately and assist guests with internet access.
• Respond to special guest requests and coordinate with appropriate departments.
• Follow up to ensure guest satisfaction and assist as needed.

Skills

Active listening

Telephone etiquette

Customer service

Communication

Job description

LaGuardia Marriott-LAM is seeking a dedicated Guest Call Center Agent to welcome guests, answer calls, record requests, and coordinate wake-up calls and messages. You will use the telephone system, assist with internet access, and relay information to appropriate departments.

The role requires a strong work ethic, teamwork, and flexibility for varied schedules, including nights, weekends and holidays. Physical duties include long periods at a desk and basic mobility to assist guests and staff.