Guest Services Phone Operator - Airport Concierge

Murrieta Hot Springs Resort; New York (NY); Hybrid; USD 26,000 - 37,000; Full time

Job summary

LaGuardia Marriott-LAM is seeking a Guest Services professional to provide outstanding assistance to guests, manage calls, and coordinate requests. The role involves answering calls, processing wake-up requests, and communicating hotel services to guests.

This in-office position requires strong teamwork and clear communication to ensure a seamless guest experience. Starting at $23/hr, this Full-time role offers opportunities to contribute to guest satisfaction while working in a fast-paced hotel

Qualifications

• Focus and maintain attention to tasks, and complete work assignments on time despite interruptions.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns.
• Operate telephone switchboard and manage wake-up calls, screening calls, and other lines.

Skills

Attention to detail

Team player

Customer service

Effective communication

Multitasking

Job description

LaGuardia Marriott-LAM is seeking a Guest Services professional to provide outstanding assistance to guests, manage calls, and coordinate requests. The role involves answering calls, processing wake-up requests, and communicating hotel services to guests.

This in-office position requires strong teamwork and clear communication to ensure a seamless guest experience. Starting at $23/hr, this Full-time role offers opportunities to contribute to guest satisfaction while working in a fast-paced hotel