Guest Services Team Member | Part-Time | Blue Arena

Oak View Group; Loveland (CO); Vor Ort; USD 19.000 - 25.000; Teilzeit

Benefits dieser Stelle

401(k) Savings Plan

Paid leave accrual

Zusammenfassung

Oak View Group (OVG) seeks a Guest Services Team Member for Blue Arena in Loveland, CO. The role focuses on delivering exceptional customer service, managing access, guiding guests, and upholding venue policies in a fast-paced environment.

The position is part-time, with an hourly rate of $16.00. Eligible employees receive benefits such as a 401(k) plan and accrued paid leave. Flexibility to work nights, weekends, and select holidays is required.

Qualifikationen

• Previous guest services experience preferred.
• High school diploma or GED.
• Excellent communication skills.
• Ability to work a flexible schedule, including nights, weekends, and select holidays.

Aufgaben

• Provide friendly and helpful direction to patrons.
• Ensure the section of responsibility is clean and that all physical equipment is in good working order.
• Check passes, credentials, and tickets for correct location, date, and time.
• Maintain a safe environment for guests at all times.
• Enforce all venue policies and procedures.
• Prepare for each event by acquiring pertinent show information.
• Familiarity with the ticketing system and operating scanners and turnstiles.
• Move patrons through gates and lines quickly and efficiently.
• Visually inspect guests for prohibited items.
• Direct patrons to proper entrances and areas with public access.
• Prevent access to emergency exits and non-public areas.
• Ask for assistance from event supervisors when needed and report suspicious behavior.
• Greet and assist club and suite guests while protecting restricted access areas.
• Greet incoming guests and accommodate their needs and requests.
• Perform related duties as required.

Kenntnisse

Customer service

Communication skills

Attention to detail

Flexibility

Ausbildung

High school diploma or GED

Jobbeschreibung

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Guest Services Team Member is responsible for providing exceptional customer service while creating a safe, welcoming, and enjoyable experience for all guests attending events at Blue Arena. This position assists with guest interactions, access control, wayfinding, and event operations while ensuring facility policies and procedures are followed. Team Members serve as ambassadors for the venue by delivering professional, friendly, and efficient service before, during, and after events in a fast-paced, team-oriented environment. This role pays an hourly rate of $16.00.

Benefits for Part-Time roles

• 401(k) Savings Plan and 401(k) matching.
• OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

This position will remain open until October 30, 2026.

About The Venue

Blue Arena at The Ranch Events Complex, located in Loveland, Colorado, is a 6,800-seat multi-purpose venue, which opened in September 2003, and is home to the Colorado Eagles of the American Hockey League. The arena, which is owned by Larimer County, is managed by Oak View Group, the fastest-growing firm in the public assembly facility management field with more than 300 facilities throughout the United States and Canada. This multipurpose facility can host hockey, basketball, football, family shows in any configuration, rodeos, diverse concert settings in various capacities, trade shows, and several dozen setups to accommodate just about any event. Blue Arena, less than an hour's drive from Denver and Cheyenne, has become the focal point for sports and entertainment in Northern Colorado. Blue Arena is part of a larger 374,000 square-foot fairground complex called The Ranch, which is the official name of the Larimer County Fairgrounds and Events Complex.

Responsibilities

• Provide friendly and helpful direction to patrons.
• Ensure that the section of responsibility is clean and that all physical equipment is in good working order. Throughout the event, this section should be monitored closely to serve all guests and to respond to any “trouble situation.”
• Check all passes, credentials, and tickets for the correct location, date, and time.
• Maintaining a safe environment at all times for guests.
• Enforcing all Events Center policies and procedures.
• Prepare for each event by acquiring all pertinent show information.
• Familiarity with the ticketing system and correctly operating the ticket scanners and turnstiles.
• Moving patrons through the gates and lines of access as quickly as possible.
• Visually inspecting guests for bottles, cans, or any other item not permitted into the facility.
• Directing patrons through the proper entrances and areas that allowed for public access.
• Preventing entrance to emergency exit doors and to all areas that are not public access.
• Asking and utilizing event supervisors and management staff for assistance whenever needed and reporting all suspicious behavior.
• Greet and provide direction and assistance to club and suite guests while protecting their limited access areas in the Events Center.
• Greet incoming guests and accommodate their needs and requests.
• Perform related duties and responsibilities as required.

Qualifications

• Previous experience in a guest services role or similar is preferred.
• High school diploma or GED.
• Excellent communication skills.
• Strong attention to detail to check passes.
• Ability to interact with guests and staff on a professional basis.
• Ability to work a flexible schedule, including but not limited to nights, weekends, and select holidays.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.