Guest Services Team Member - Legends Event Center

The Sports Facilities Companies; Bryan (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Event Center in Bryan, TX is seeking a Guest Services Team Member to be the first point of contact for guests. The part-time position requires excellent customer service, knowledge of programs and offerings, and cash handling duties.

Responsibilities include greeting guests, registering participants, processing payments, and ensuring waivers are on file. You will support venue operations, maintain cleanliness, and resolve guest concerns with professionalism.

Qualifications

• Flexible work schedule including nights, weekends, holidays
• Excellent verbal and written communication skills
• Ability to maintain focus in a fast-paced environment
• Customer service experience and cash handling experience preferred or quick learner
• Must be at least 16 years of age

Responsibilities

• Greet guests and provide information and directions with courteous service
• Register guests and process payments for leagues, camps, clinics, drop-in activities
• Be knowledgeable about facility programs, formats, prices, and schedules
• Operate the ticket sales booth and handle cash accurately
• Ensure waivers are on file for open gym guests
• Maintain confidentiality of guest and team member information
• Professionally resolve guest concerns and direct to management when needed
• Know and enforce venue policies and procedures
• Facilitate use and maintenance of arcade games, kiosks, and POS
• Oversee the use of entertainment equipment
• Monitor inventory levels in games
• Understand safe use of entertainment equipment
• Maintain a clean space and perform regular walk-throughs for venue cleanliness
• Complete special projects and daily assignments as needed

Skills

Flexible schedule

Excellent communication

Focus under pressure

Customer service

Cash handling

Age 16+

Job description

GUEST SERVICES TEAM MEMBER - Legends Event Center

Location: Bryan, TX

Company: BRY SFM, LLC

Department: EVENTS

Reports To: EVENTS MANAGER

Status: PART-TIME (NON-EXEMPT)

About The Company

Legends Event Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Bryan, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Legends Event Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Position Summary

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

Primary Responsibilities

• Greet guests and provide information, wayfinding, & courteous and friendly first-in-class service to all guests
• Register guests and process payments for leagues, camps, clinics, drop-in, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate ticket sales booth and handle cash
• Ensure all open gym guests have a waiver on file
• Maintain confidentiality and discretion with guest and team member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the venue policies and procedures
• Facilitate the use and maintenance of arcade games, kiosks, and POS
• Oversee the use of entertainment equipment
• Monitor inventory levels in games
• Understand the safe and proper use of entertainment equipment
• Maintain a clean space and perform regular walk-throughs to ensure venue cleanliness
• Complete special projects, daily assignments, and other duties as assigned

Minimum Qualifications

• Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
• Excellent communication skills, both verbal and written
• Ability to maintain focus in a high-volume, fast-paced environment
• Customer service and cash handling experience preferred or quick study
• Must be at least 16 years of age

Working Conditions And Physical Demands

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise