Guest Services Team Member - $15.25/HR

Six Flags Great America & Hurricane Harbor; Gurnee (IL); Presencial; USD 17.000 - 22.000; Tempo parcial

Resumo da vaga

Six Flags Great America & Hurricane Harbor is seeking a Guest Services Team Member to monitor entry, exit and re-entry, while delivering friendly guest interactions. You will handle sales, processing, and production of tickets, passes, and memberships at the park.

Responsibilities include scanning tickets, assisting guests, operating POS devices, and promoting passes and memberships. This role requires flexibility for days, nights, and weekends and emphasizes teamwork and excellent service.

Qualificações

• Minimum Age: 15
• Prior computer usage preferred; but not required
• Able to work 20-40 hours per week, varied shifts, including days, nights and weekends
• Capable of holding a handheld scanner (Approximate weight 2.5 pounds) for 6 continuous hours
• Must be able to walk up to 2 miles per day over various surfaces
• Good verbal and communication skills with the ability to fluently speak, write, and comprehend English
• Capable of standing at a fixed position for 6 continuous hours in adverse weather conditions
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others

Responsabilidades

• Greet the Guests and assist with questions and directions in a friendly manner
• Conduct business with professional, courteous attitude toward Guests and Team Members
• Utilize park information resources to stay updated on daily activities and operations
• Check that tickets, passes, and memberships match guests entering the Park
• Scan Guests’ tickets, passes, and memberships to ensure validity
• Operate a computer system to create a pass or membership using register or online media
• Administer Guest re-entry accurately
• Maintain control of park exit and prevent unauthorized entry
• Use POS device to perform transactions and provide media to Guests
• Proactively suggest passes, memberships, and other options to Guests during purchase decision
• Assist THE FLASH PASS operation by scanning and admitting Guests in ride lines with proper reservation
• Willingness to work various positions within Guest Services and THE FLASH PASS departments
• Attend required HR Discovery and department trainings
• Adhere to park and department policies
• Assist with other Guest Services functions as directed by leadership
• Maintain cleanliness standards in all Guest Services locations and throughout the park

Conhecimentos

Communication skills

English proficiency

Customer service oriented

Teamwork

Multitasking

Basic computer usage

Ferramentas

Handheld scanner

POS device

Descrição da vaga

As a Guest Services Team Member, your job is to monitor and control Guest entry, exit and re-entry into the park, with special emphasis on guest interaction. The Guest Services Team Member will also perform sales, processing, and production of tickets, passes, and memberships.

Overview:

As a Guest Services Team Member, your job is to monitor and control Guest entry, exit and re-entry into the park, with special emphasis on guest interaction. The Guest Services Team Member will also perform sales, processing, and production of tickets, passes, and memberships.

Responsibilities:

Essential Duties and Responsibilities:

• Greet the Guests and assist the Guest with any questions and or/directional assistance while hosting in a friendly and courteous manner.
• Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow Team Members.
• Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.
• Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park.
• Scan all Guests’ tickets, passes, and memberships to ensure that they are valid.
• Accurately operate a computer system to create a pass or membership using register or online media.
• Accurately administer Guest re-entry.
• Maintain control of the park exit and do not allow unauthorized entry.
• Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests.
• Proactively suggest available options such as passes, memberships, and other passes to Guests as they make their purchase decision.
• Assist THE FLASH PASS operation by scanning in Guests and admitting them in a ride line if they have the proper reservation.
• Willing and able to work the various positions with in the Guest Services and THE FLASH PASS Departments.
• Attend required H.R. Discovery, Guest Services Department Training, and unit specific training.
• Adhere to all park and department policies.
• Assist with other Guest Services Department functions as directed by leadership.
• Maintain cleanliness standards in all Guest Services locations and throughout the park.

Qualifications:

Skills and Qualifications:

• Minimum Age: 15
• Prior computer usage preferred; but not required.
• Able to work 20-40 hours per week, varied shifts, including days, nights and weekends.
• Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.
• Must be able to walk up to 2 miles per day over various surfaces.
• Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.
• Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions.
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others