Guest Services Team - JOEY Valley Fair

JOEY Restaurant Group; Santa Clara (CA); On-site; USD 24,727 - 45,460; Part time

Benefits offered by this job

Career development opportunities

Medical, dental, vision insurance

Employee discounts

Paid sick leave

Job summary

A popular restaurant chain in Santa Clara is looking for a Guest Services Team member to enhance guest experiences. You will greet guests, manage reservations, and resolve issues. Ideal candidates possess strong communication skills and have a passion for hospitality. Join a team dedicated to exceptional service.

Qualifications

• 1-3+ years customer service experience.
• Ability to walk and stand for prolonged periods.
• Passion for hospitality and creating world-class experiences.

Responsibilities

• Greet guests warmly as they enter.
• Manage reservations and wait lists.
• Resolve guest complaints effectively.

Skills

Customer service

Communication

Problem-solving

Education

Food Handler Certification

California Responsible Beverage Service Certification

Job description

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JOEY Restaurant Group provided pay range

This range is provided by JOEY Restaurant Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.95/hr - $33.00/hr

Wage Scale

$17.95 - $33 per hour. This position is eligible for tips.

This position will earn a base hourly rate between $17.95/hour and $33.00/hour and will be eligible to participate in our company tip pool. Our tip pool distributions fluctuate, and we cannot guarantee a certain distribution. However, on average, employees in this same position may make between $4.00 and $12.00 in tips per hour.

We are thrilled to bring JOEY Restaurants to San Jose, California! With our expansion, comes the opportunity to invite new talent to join our team. We are looking for high-performing, passionate individuals to join a remarkable team of culinary leaders and restaurateurs as we continue the JOEY legacy in our first location in San Jose.

As a member of the Guest Services Team, you are responsible for creating world-class hospitality experiences from the moment our guests enter through our doors. You exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP, delivering a highly orchestrated, seamless, and personalized experience that is irresistible and unmistakably JOEY. Our guest service team represents our best & brightest, elevating social awareness and professionalism to unmatched levels.

Duties

• Greet guests warmly and enthusiastically immediately as they enter the restaurant.
• Manage party sizes, reservations, and wait lists to handle guest needs, accurately quote wait times, and maintain the flow of the restaurant.
• Escort guests to their table. Engage them in conversation, explain our online menu accessibility, and pass along any pertinent information that may enhance their experience to their server.
• Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
• Assist with handling takeout orders. Ensure timeliness, accuracy, organization, and payment.
• Thank guests for visiting as they depart the restaurant and inquire about their experience.
• Resolve guest complaints with a sense of urgency, poise, and good judgment. It’s Your Business.
• Complete any assigned opening, side work, and closing duties to set your team up for success. Stock, clean, and organize the guest service stand.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.
  
  

Basic Qualifications

• 1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.
  
  

Required Knowledge, Skills, And Abilities

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
• They are passionate about quality and professionalism.
• They possess exceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.
  
  

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.
• Paid sick leave.
  
  

Join our team!

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We are committed to offering reasonable accommodations to qualified job applicants. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY, its employees, and databases, will be considered the property of JOEY Restaurant Group. External recruitment agencies must establish a fully executed service agreement with JOEY’s Human Resources department to submit resumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries please submit your request to [e-mail].

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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