Guest Services Supervisor | Part-Time | Addition Financial Arena (Formerly CFE Arena)

Oak View Group; Orlando (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking Guest Services Supervisors to play a vital role in ensuring a safe and enjoyable environment at events. This part-time position involves overseeing staff, conducting briefings, and delivering exceptional customer service. Ideal candidates will possess strong interpersonal skills and the ability to thrive in fast-paced, high-pressure situations. With a focus on guest satisfaction, this role is perfect for those looking to contribute to memorable experiences while working in a dynamic arena setting. If you are passionate about hospitality and enjoy engaging with diverse audiences, this opportunity is for you.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Must be 18+ years old with customer service experience.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Supervise staff and ensure smooth operations during events.
• Deliver excellent customer service and address guest inquiries.
• Maintain knowledge of venue layout and emergency procedures.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Conflict Resolution

Adaptability

Communication Skills

Education

High School Diploma or GED

Job description

Overview

Guest Services Supervisors serve an integral role in the operation of Addition Financial Arena. Our Guest Services Supervisors oversee our ticket takers, ushers, guest relations, VIP area staff, and greeter positions. Employees are required to have knowledge of the building and its services, and to provide a safe and enjoyable environment for the guests.

This role will pay an hourly rate of $16.50-$17.50.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until June 27, 2025.

Responsibilities

• Supervise and provide oversight for assigned areas and staff during events.
• Conduct pre-event briefings to ensure staff are informed of expectations, policies, and procedures.
• Complete Supervisor Shift Reports to document key observations, staff performance, and operational issues.
• Coach and mentor team members to support their professional development and enhance guest experiences.
• Prepare and submit incident reports for any occurrences during the shift.
• Maintain thorough knowledge of the venue’s layout, amenities, ticketing procedures, seating arrangements, and policies.
• Familiarize yourself with the arena’s standard troubleshooting methods and emergency evacuation procedures.
• Lead and direct staff in responding appropriately to emergencies.
• Manage large crowds efficiently while maintaining a positive and orderly atmosphere.
• Monitor assigned sections or areas, proactively addressing potential issues and ensuring a safe environment for patrons and staff.
• Deliver outstanding customer service by addressing guest inquiries and concerns in a professional and courteous manner.
• Assist with post-event breakdown as needed.
• Perform additional duties as assigned by management.

Qualifications

• Must be at least 18 years old.
• Availability to work at least half of all scheduled events each month, year-round.
• Prior experience in customer service, hospitality, or event management preferred.
• Ability to remain calm and adaptable in high-stress situations.
• Capable of standing for extended periods.
• Willingness to work a variety of events, including family shows, theater performances, sports events, and concerts.
• Strong interpersonal skills with a pleasant, outgoing, and professional demeanor.
• Friendly, courteous, and polite, with a positive attitude.
• Ability to thrive in a fast-paced, high-pressure environment.
• Adherence to all company policies and procedures.
• Must successfully pass a criminal background check.
• Previous experience leading teams of 15 or fewer individuals.
• Excellent verbal and written communication skills.
• Problem solving and conflict resolution.
• High School Diploma (or GED) preferred.
• Bilingual skills are a plus.
• First aid or CPR trained.
• Ability to work holidays (ex. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc).