Guest Services Supervisor: Lead & Elevate Guest Experience

Audubon Nature Institute; New Orleans (LA); On-site; USD 40,000 - 52,000; Full time

Job summary

Audubon Nature Institute in New Orleans, LA, is seeking a Guest Services Supervisor for the Zoo or Aquarium to oversee daily operations, coach staff, and deliver exceptional guest experiences.

The role includes supervising staff across shifts, ensuring safety and service standards, and coordinating with the Guest Services Manager and Director. A high school diploma and cashier experience are required.

Qualifications

• High School Diploma or equivalent.
• Strong verbal and interpersonal skills.
• Minimum two years of experience as a cashier.
• Proficiency in computer literacy.
• One to two years of management experience (nice-to-have).

Responsibilities

• Promote sales and memberships during every transaction.
• Greet guests, manage crowds, and assist with questions.
• Maintain a professional appearance and use radio communication.
• Adhere to policies and foster teamwork with staff and partners.
• Monitor cash handling audits and authorize voids/refunds as needed.
• Assist in employee coaching, scheduling, and reporting.

Skills

Strong verbal and interpersonal skills

Proficiency in computer literacy

Education

High School Diploma or equivalent

Job description

Audubon Nature Institute in New Orleans, LA, is seeking a Guest Services Supervisor for the Zoo or Aquarium to oversee daily operations, coach staff, and deliver exceptional guest experiences.

The role includes supervising staff across shifts, ensuring safety and service standards, and coordinating with the Guest Services Manager and Director. A high school diploma and cashier experience are required.