Guest Services Supervisor

Mii amo; Sedona (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Enchantment in Sedona is seeking a Front Desk Supervisor to lead daily operations of the Guest Services team, ensuring smooth check-in and check-out and delivering personalized guest experiences.

You will train and schedule Front Desk staff, coordinate with Housekeeping and other departments, manage cash handling and billing, review reports, and uphold resort policies.

The ideal candidate has strong organizational and communication skills, a high school degree, and a passion for guest service.

Qualifications

• High school degree or equivalent.
• Prior guest service experience highly desired.
• Strong organizational skills and excellent written and verbal communication skills.
• Ability to perform and prioritize multiple tasks with ease.
• Computer skills required.
• Strong guest and team member relations skills.

Responsibilities

• Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget.
• Ensure consistency with proper check-in and check-out procedures by Guest Service Agents.
• Ensure proper communication with Housekeeping and other departments.
• Address all guest needs and requests; ensure Guest Service Agents are following through.
• Review daily checklists to ensure proper documentation, billing procedures and resort policies.
• Review daily emergency reports, log books, trace reports, etc.
• Review room rate reports to ensure upgrades are completed and vouchers are attached.
• Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk.
• Maintain updated group information on resumes and in group information folders.
• Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around.
• Check timesheets daily and assist with payroll approval and documentation.
• Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents.
• Other duties as assigned

Skills

Guest service

Organizational skills

Written & verbal communication

Computer skills

Team relations

Education

High school diploma

Tools

Payroll

Job description

Are you outgoing, energetic, passionate, and authentic? Enchantment is the perfect spot for you! At Enchantment, we work together to create and deliver personalized extraordinary experiences for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!

How you will enjoy your day

Supervises daily functions of Guest Services agents

Work Performed

• Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
• Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
• Ensure proper communication with Housekeeping and other departments
• Address all guest needs and requests; ensure Guest Service Agents are following through
• Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
• Review daily emergency reports, log books, trace reports, etc.
• Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
• Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
• Maintain updated group information on resumes and in group information folders
• Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
• Check timesheets daily and assist with payroll approval and documentation
• Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
• Other duties as assigned

Supervision Exercised

Guest Service Agents

Supervision Received

Guest Services Manager

Responsibility & Authority

• Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
• Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department

Minimum Requirements

High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills

Physical Requirements

• 5% Sitting
• 90% Walking, standing and bending
• Lifting/Carrying up to 25 lbs.
• Hearing and manual dexterity
• Distance vision 1-3 feet
• Ability to drive golf cart as necessary