Guest Services Supervisor

Robert Morris University; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Robert Morris University seeks a Guest Services Supervisor for the Island Sports Center. The role oversees the guest relations department, supports ISC and university needs, and provides training. The Supervisor will recruit and mentor staff, manage schedules, and ensure accurate programming information for guests.

Responsibilities include greeting guests, cash handling, and coordinating communications. The role requires a high school education with 3+ years supervisory guest services experience

Qualifications

• Minimum of high school education or equivalent.
• 3+ years of guest services supervisory experience preferred.
• Commitment to outstanding guest service for Island Sports Center guests and clients.
• Excellent written and oral communication skills.
• Willingness to work various hours/shifts on weekdays, weekends and/or holidays.
• Detail oriented for record keeping and data entry.
• Ability to multi-task and work independently.
• Ability to run and balance a cash register.

Responsibilities

• Greet guests onsite and attend to their needs; provide enrollment programming to guests.
• Operate point-of-sale/cash register and fulfill cash control policies.
• Oversee Guest Services staff to meet and exceed customer needs.
• Manage Guest Services work schedule.
• Prepare and implement Guest Services training.
• Recruit, hire, and mentor Guest Services Associates and Skate Guards.
• Coordinate communications to/from Guest Services.
• Gain understanding of Daysmart database.
• Oversee ISC Birthday Party program.
• Other duties as assigned by supervisors.

Skills

High School education

Guest Services supervisory experience

Excellent communication skills

Attention to detail and data entry

Multi-tasking capability

Cash handling and POS experience

Flexibility with hours

Independent work ethic

Education

High School education or equivalent

Job description

Position Department

Guest Services

Position Type

Staff Full-Time

Overview

The Guest Services Supervisor is responsible for meeting and exceeding the needs of the customers at the Island Sports Center (ISC). The Guest Services Supervisor oversees a department that is the main contact point for guest relations and interactions. In addition, the Guest Services Supervisor provides departmental assistance to other ISC and university departments.

Responsibilities

• Performs general duties of Guest Services Associates, including: Greeting guests on site and attending to their needs. Providing enrollment programming services to guests and clients. Sending faxes, emails, sorting mail, and waivers. Assisting personnel of the sports center. Assisting with marketing, sales, and promotional activities Operating point-of-sale/cash register, handling cash/purchase transactions, and fulfilling ISC cash control policies. Oversee and assist Skate Guards.
• Oversees Guest Services staff to ensure they are meeting and exceeding customer needs, providing accurate programming and services information and assisting other ISC departments as needed.
• Manage Guest Services work schedule.
• Prepares and implements Guest Services Training.
• Assists with cash control policies as related to Guest Services.
• Coordinates communications to and from Guest Services.
• Responsible for recruiting, hiring, and mentoring of all Guest Services Associates and Skate Guards.
• Gain a thorough understanding of the Daysmart database.
• Oversee and audit the ISC Birthday Party program.
• Other duties as requested by the Assistant Director or Executive Director.

Minimum Qualifications

• High School education or equivalent required.
• Three (3) years of guest services supervisory experience preferred.
• Commitment to providing outstanding attention and service to Island Sports Center guests and clients.
• Excellent written and oral communication skills.
• Willingness to work various hours/shifts on weekdays, weekends, and/or holidays.
• Detail and accuracy oriented for record keeping and data entry.
• Ability to multi-task and work independently.
• Ability to run and balance a cash register.

Exemption Status

Non-Exempt

Act 153 Clearance Required

Yes

Required To Pass a Motor Vehicle Report Check (If driving on behalf of the University)

No

Required to Pass a Credit Check

Yes

Commitment to Diversity

RMU complies with all applicable federal, state and local laws and provides equal opportunity in all educational programs and activities, admission of students and conditions of employment for all qualified individuals regardless of race, color, sex, religion, age, disability, sexual orientation, or national origin.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please email [e-mail] or call us at [phone] if you require a reasonable accommodation to apply for a job or to perform your job.