Guest Services Supervisor

Hotel Equities; Palm Springs (CA); On-site; USD 63,039,000 - 74,501,000; Full time

Benefits offered by this job

Team Driven Culture

Medical/Dental/Vision

Vacation & Holiday Pay

Same-day pay

Employee Assistance Program

Career Growth Opportunities

Reduced Room Rates

401(k)

Employee discount

Flexible schedule

Life insurance

Parental leave

Referral program

Job summary

Hotel Equities seeks a Guest Service & Operations Supervisor for our Palm Springs boutique hotel. You will lead the front desk, manage check-ins/check-outs, reservations, and guest requests, while ensuring payments are processed accurately and guest satisfaction stays high.

You will oversee night audit, coordinate with housekeeping and F&B when needed, support events, and train the front desk team to uphold brand standards and a calm, hands-on service approach.

Qualifications

• Boutique, independent or lifestyle hotel experience.
• Supervisory experience, night audit and rooms division a plus.
• Ability to uphold brand standards.
• Hands-on leadership and process-building mindset.
• Genuine character and calm under pressure.

Responsibilities

• Lead front desk operations, including check-ins/check-outs, reservations, guest requests and payments.
• Oversee night audit, reconcile and report overnight activities.
• Review daily reports and liaise with housekeeping on room readiness and priorities.
• Step in for bar/F&B when needed and support events/programming.
• Ensure property runs to brand standards, working with GM and Brand & Experience lead.

Skills

Boutique hotel experience

Supervisory experience

Customer service

Brand standards

Problem solving

Calm under pressure

Hands-on leadership

Job description

Pay Range

Starting from USD $23.00/Hr.

Job Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service & Operations Supervisor.

Job Purpose:

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate andtimely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel informationand guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

About us

Royal Sun is a 66-room design-led property at the foot of the San Jacinto mountains. We're not a resort. We run cultural programming and events — live music, residencies, chef pop-ups.

We work lean by design. Small team, everyone matters. It also means we hire for character as much as experience.

The role

A working supervisor role leading the front desk and helping hold the operation together day to day.

You'd run check-ins and check-outs, reservations, guest requests and payments, and lead and train the front desk team on operations. You'd oversee night audit — making sure overnight procedures, reconciliation and reporting are done properly — and review the daily reports.

You'd coordinate closely with housekeeping on room readiness and priorities, flag maintenance issues and follow them through, and step in on bar and F&B when we need it. You'd also support our events and programming — High Moon is our cultural living room and event space, and will open as a bar on Fridays and Saturdays.

You'd run the property to our brand standards, working closely with the GM and the Head of Brand & Experience. The front desk is the first thing a guest experiences and the thing they remember.

What we're looking for

• — Boutique, independent or lifestyle hotel experience.
• — Supervisory experience. Night audit and rooms division both a real plus.
• — Able to run things to our brand standards. Holding them is a key part of the role.
• — Someone who can help build process rather than just follow it.
• — Genuine character.
• — Comfortable moving between things: a shift, a check-in, an event, a problem nobody anticipated.
• — Steady when it's busy and when something goes wrong. Calm is the whole job some days.
• — Hands on every day. Not directing from a distance — on the desk, on the floor, in it with the team.

Hours

This is a 24/7 hotel, so the role includes mornings, evenings, weekends, and holidays, with occasional overnight cover. We'll always give as much notice as we can.

What this isn't

A big-property role with a department behind you. You'd be close to everything, including the parts that we are building.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program