Guest Services Supervisor

Aparium; Kansas City (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Aparium's Crossroads Hotel is seeking a Guest Services Supervisor to lead a dedicated team in providing exceptional hospitality. In this role, you'll collaborate across departments to enhance guest experiences in a historic, community-driven hotel known for its unique charm and service excellence. Join us in making a lasting impact in Kansas City’s best hotel.

Benefits

Paid Vacation

Sick Time

Holidays

50% off food

Reduced room rates

Medical, Dental, Vision insurance

Paid time off to volunteer

Qualifications

• Passionate about hospitality and collaboration.
• Ability to work closely with multiple departments.
• Willingness to give and receive feedback for improvement.

Responsibilities

• Lead a team of hotel ambassadors to enhance guest experiences.
• Collaborate with various departments to provide excellent service.
• Ensure hotel cleanliness and oversee guest interactions.

Skills

Customer Service

Collaboration

Attention to Detail

Job description

Crossroads Hotel, Kansas City, Missouri
Reports to: Director of Rooms
Position: Guest Services Supervisor (Non-exempt)

Help lead an incredible team of hotel ambassadors in our gorgeous, historic building. As the Guest Services Supervisor, you will collaborate with housekeeping, valet, sales, lifestyle, and other departments to bring our dynamic, exciting space to life. Work in a respectful and progressive environment that values what people bring to the team.

WHAT’S IN IT FOR YOU

• Earn up to $19.00 per hour, plus Paid Vacation, Sick Time, and Holidays
• 50% off food when you dine as a guest and reduced room rates for our sister hotels
• Medical, Dental, Vision, and pet insurance at an affordable group rate
• Paid time off to volunteer for causes you care about in your community
• Strong sense of belonging through diversity, equity, and inclusion
• Named one of Kansas City Business Journal's 2023 Best Places to Work
• Work in the #9 best City Hotel in the US and #13 Hotel Brand in the World, as awarded by Travel + Leisure Magazine 2024

WHO WE ARE

With 131 luxuriously appointed rooms and several beautifully designed event spaces, the Crossroads is a loving renovation of two iconic KC buildings into a community-driven hotel. Come to stay, for an event, or to see great art. Try our intimate and modern take on old world Italian, Lazia. Grab a drink or some antipasta at the lively lobby cocktail bar. Head up to the rooftop beer garden for uninterrupted views and lively conversation. With a story steeped in the history of Kansas City and America, we can't wait for you to leave your mark.

WHO YOU ARE

You are someone who is obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or ask the front desk about their system. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected. You are humble and understand the need to work side by side with others. You take feedback seriously in an effort to improve processes. You love the collaborative environment in hotels and have a special place in your heart for the people and teams you have worked with and developed throughout your career.