Guest Services Staff | Part-Time | The Crossover

Oak View Group; Cedar Park (TX); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is hiring for a Guest Services Staff member to greet guests, answer questions, log deliveries, and support front desk operations. The role involves assisting visitors, handling payments, and maintaining records in a fast-paced venue environment.

The ideal candidate will have a high school diploma or GED and strong customer service, communication, and computer skills. Flexible scheduling includes events, nights, weekends, and holidays; part-time benefits apply.

Qualifications

• High school diploma or GED preferred.
• Previous guest services experience is a plus.
• Flexible schedule including events, nights, weekends, and holidays as needed.
• Excellent customer service and communication skills.
• Strong organizational and computer skills.
• Ability to operate reservation systems, process payments, maintain records, and perform general clerical tasks.

Responsibilities

• Provides information about the facility to guests.
• Responds to inquiries regarding services, facilities, programs, and events.
• Deals directly with the public in person and over the phone, giving out general information and gathering facts.
• Operates computerized public information and reservation systems in an efficient and accurate manner.
• Responds to customer inquiries via telephone, in person, and/or in writing as required.
• Performs a variety of office clerical support activities.
• Keeps supervisor and other appropriate staff informed of problems or other matters.
• Interprets and enforces ice arena rules for customers.
• Collects fees and records in software.
• Other duties and responsibilities as assigned.

Skills

Customer service

Communication skills

Organizational skills

Computer skills

Payment processing

Cash handling

Education

High school diploma or GED

Tools

Reservation systems

Job description

Oak View GroupOak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View GroupOak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Guest Services Staff is responsible for the Front Information Desk. They will greet our guests, answer questions, check in vendors, accept and log deliveries, answer incoming telephone calls, maintain lost and found items, accept payment(s) for programs, events, and point-of-sale purchases, and confirm or adjust (as needed) locker room assignments. The guest services staff also performs a variety of other support for the administration office, staff, and the facility in general.

This role pays an hourly rate of $11.00-$15.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until November 6, 2026.

About The Venue

The Crossover is a world-class facility specifically designed for sports, wellness, and entertainment. As home to more than a dozen different sports, health, and wellness facilities and indoor & outdoor entertainment, The Crossover is everything you need to compete, train, grow, and have fun. A vision of developer Eric Perardi, The Crossover brings together a unique blend of amenities in one location and gives quality time back to families. With no membership fees, The Crossover is always open to the public—we serve guests of all ages and interests.

Responsibilities

• Provides information about the facility to guests.
• Responds to inquiries regarding services, facilities, programs, and events.
• Deals directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.
• Operates computerized public information and reservation systems in an efficient and accurate manner.
• Responds to customer inquiries via telephone, in person, and/or in writing as required.
• Performs a variety of office clerical support activities.
• Keeps supervisor and other appropriate staff informed of problems or other matters.
• Interpret and enforce ice arena rules for customers.
• Collect fees and record in software.
• Other duties and responsibilities as assigned.

Qualifications

• High school diploma or GED preferred.
• Previous experience in guest services is a plus.
• Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
• Ability to follow basic instruction and direction.
• Excellent customer service and communication skills.
• Strong organizational and computer skills.
• Ability to accurately operate reservation systems, process payments, maintain records, and perform general clerical and administrative tasks.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.