Guest Services Specialist Supervisor

Bailard House, LLC dba Beachside Teen Treatment Center; Moorpark (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

Meadowglade is seeking a Guest Services Supervisor to lead the GSS team and manage daily operations at the Moorpark facility.

You will coordinate client services, staff training, and facility maintenance while ensuring a high level of care and compliance with policies. The role reports to the Facility Manager and interfaces with multiple departments.

The position emphasizes leadership, effective communication, and the ability to balance client care with property operations.

Qualifications

• High school diploma or GED required; higher degree preferred.
• 3-5 years of related customer service experience.
• Experience managing subordinate team members.
• Valid driver’s license, auto insurance, and a clear DMV report.
• First aid and CPR certification.

Responsibilities

• Lead GSS team, provide training and mentorship to ensure care for facility and clients.
• Oversee daily operations and maintain client and facility needs.
• Coordinate payroll approvals through ADP and manage scheduling to avoid penalties.
• Enforce facility policies and address house issues; manage client transitions as needed.
• Develop and implement a diverse monthly calendar of activities for all clients, incl. IOP.

Skills

Leadership

Organizational skills

Staff supervision

Customer service

Communication skills

Administrative duties

Facility upkeep

Education

High School diploma or GED

Associates or Bachelor’s degree preferred

Tools

ADP payroll

MS Excel

MS Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Management Moorpark, CA, US

30+ days ago Requisition ID: 1206

Salary Range: $70,000.00 To $70,000.00 Annually

Job Summary:

The Guest Services Supervisor at a transitional living facility is responsible for ensuring a high level of customer service for adult clients, fostering an environment that promotes healing and personal growth. This role involves leading, guiding, and supporting the Guest Service Specialists (GSS) team, overseeing daily operations, and ensuring that all client and facility needs are met in a timely and compassionate manner. Additionally, this position oversees property maintenance, ensuring the facility remains safe, clean, and fully operational. The Guest Services Supervisor reports directly to the Facility Manager and works closely with other departments to ensure smooth facility operations.

Essential Functions and Responsibilities:

• Ensure all client needs are met, maintaining order in the transitional living environment.
• Provide leadership, training, and mentorship to the GSS team, ensuring they are equipped to care for the facility and clients effectively.
• Onboard, coach, mentor and train GSS team members.
• Provide direction for Performance Improvement Plans (PIP) for GSS team members as needed, ensuring professional growth and adherence to facility standards.
• Supervise and coordinate GSS schedules to ensure adequate coverage, approving payroll through ADP while avoiding meal penalties.
• Work closely with the Facility Manager, culinary team, clinical team, admissions, and cottage staff to ensure smooth transitions.
• Enforce facility policies, address house violations, manage behavioral concerns, and facilitate client exits when necessary.
• Develop and implement a diverse monthly calendar of activities tailored for all clients, including evening programs and an afternoon schedule for Intensive Outpatient Program (IOP) clients.
• Conduct weekly audits of group programming to ensure documentation and quality standards are met. Train Lead GSS in the auditing process to maintain consistency.
• Ensure compliance with Employee Handbook and Client Handbook policies among both staff and clients, addressing house violations as needed.
• Report client progress or concerns to the Meadowglade Leadership and participate in weekly Clinical calls.
• Log and document all events and incidents in the house for accurate record-keeping.
• Receive and communicate updates from GSS, clinicians, and admissions to relevant staff members.

Facility Operations & Maintenance:

• Assists in overseeing property maintenance and ensure the facility remains clean, safe, and fully functional at all times.
• Conduct routine facility inspections to identify and address maintenance concerns, ensuring the property meets a “hotel-ready” or “photo-shoot” ready standard.
• Coordinate repairs, schedule maintenance services, obtain quotes, and liaise with vendors and/or Regional Property Manager as needed.
• Maintain inventory and restock essential supplies, including cleaning and household items.
• Assist with janitorial and housekeeping duties as needed, filling in during staff shortages.
• Ensure facility equipment (e.g., pool table, spa, TVs) are operational and properly maintained.
• Manage special projects such as vehicle maintenance, mail distribution, and coordinating service appointments.
• Communicate all facility needs and updates to the Facility Manager in a timely manner.

Requirements:

• Strong leadership and organizational skills with the ability to oversee both guest services and facility operations.
• Ability to manage multiple priorities while ensuring high standards of client care and property maintenance.
• Experience in staff supervision, administrative duties, and facility upkeep.
• Valid driver’s license, auto insurance, and a clear DMV report.
• First aid and CPR certification.
• Good verbal and written communication skills.
• Basic Computer skills i.e., internet, email, Excel and Word.

Education and Experience:

• Possesses a High School diploma or GED; Associates or Bachelor’s degree preferred.
• Demonstrates a genuine desire to work with the population served.
• Have a minimum of 3-5 years of related experience in the customer service field.
• Experience managing subordinate team members.

Physical Requirements:

• Must be able to remain in a stationary position at least 50% of the time.
• Must be able to lift and carry light objects and parcels (up to 25 lbs.) as an incidental part of their job.
• The position needs to occasional move about inside and outside the facility, including stairs frequently.
• Constantly operates a computer, phone and other office machinery.
• Frequently communicates verbally with other employees, vendors, clients, etc.
• Must be able to drive a vehicle.

Note:

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The Meadowglade is a rehabilitation center specializing in mental health and eating disorders and fosters an environment of restorative healing. Our individualized approach to therapy ranges from evidence-based treatment methods like EMDR psychotherapy to creative music and art therapies. The Meadowglade is part of Centered Health, which operates a diverse network of behavioral health treatment centers ensuring that clients receive individualized comprehensive care in the most appropriate setting. Our goal is to value the skills each person brings to the team and provide an environment that embraces diversity and rewards imagination and service delivery.