Guest Services Specialist — Front Desk & Reservations

Hilton Garden Inn | CR Hotel #1 LLC; New Buffalo (IA); On-site; USD 16,531 - 22,041; Full time

Job summary

The Hilton Garden Inn | CR Hotel #1 LLC in New Buffalo, IA is seeking a Guest Services Representative to ensure guest satisfaction and smooth financial transactions, orient guests to the property, and promote additional options and services with a friendly, professional demeanor.

The role requires flexibility for 1st and 2nd shifts, weekend rotation, proficiency with front desk systems and clear communication, strong problem-solving skills, and the ability to handle high-pressure situations

Qualifications

• Customer service-centric approach.
• Able to work independently and in a team.
• Strong speed, accuracy, and attention to detail.
• Calm under pressure and able to handle crises.
• Familiar with computerized reservation systems.

Responsibilities

• Greet guests and provide attentive service.
• Process reservations, confirmations, and cancellations.
• Manage cash handling and payments.
• Maintain front desk records and information accuracy.
• Upsell hotel products and services.
• Ensure lobby and front desk areas are clean and sanitized.
• Provide local information and guidance.

Skills

Customer service

Team player

Attention to detail

Effective communication

Problem solving

Stress tolerance

Confidentiality

Reservation systems

Education

High School or GED

Job description

The Hilton Garden Inn | CR Hotel #1 LLC in New Buffalo, IA is seeking a Guest Services Representative to ensure guest satisfaction and smooth financial transactions, orient guests to the property, and promote additional options and services with a friendly, professional demeanor.

The role requires flexibility for 1st and 2nd shifts, weekend rotation, proficiency with front desk systems and clear communication, strong problem-solving skills, and the ability to handle high-pressure situations