Guest Services Specialist — Front Desk

crestline-external; Suffolk (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent for its Courtyard/TownePlace Suites Suffolk Chesapeake location. The Front Desk Agent is responsible for assisting guests with their check-ins and check-outs, resolving complaints, and ensuring exceptional guest experiences.

The ideal candidate will possess a high school diploma, experience in a similar role, and basic computer skills. This position offers opportunities for career advancement within the hotel management hierarchy.

Qualifications

• Must be a high school graduate or possess a GED.
• Previous experience in hotel front desk is required.
• Basic computer skills are necessary.

Responsibilities

• Assist guests with check-in and check-out.
• Handle guest complaints and ensure guest satisfaction.
• Process all phone calls received and handle special requests.
• Maintain knowledge of hotel features and services.

Skills

Guest relations

Communication skills

Problem-solving

Basic computer skills

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent for its Courtyard/TownePlace Suites Suffolk Chesapeake location. The Front Desk Agent is responsible for assisting guests with their check-ins and check-outs, resolving complaints, and ensuring exceptional guest experiences.

The ideal candidate will possess a high school diploma, experience in a similar role, and basic computer skills. This position offers opportunities for career advancement within the hotel management hierarchy.