Guest Services Specialist

North Mississippi Health Services, Inc.; Tupelo (MS); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Continuing Education

403B Retirement Plan with Employer

Wellness Programs and Incentives

Medical Benefits

License+ Certification Reimbursement

Paid Time Away

Relocation Assistance

Tuition Assistance

Employee Discount Program

Job summary

North Mississippi Health Services is seeking a Guest Services Coordinator to ensure a smooth visitor experience at the Tupelo campus. You will greet guests, assist with check-in, support admissions, and coordinate with volunteers and staff to uphold safety and service excellence.

The role requires strong communication, organization, and the ability to work independently in a fast-paced hospital environment. A high school diploma or GED is required, with 1–3 years of relevant experience.

Qualifications

• High School Diploma or GED required.
• 1-3 years of experience required.
• 1-3 years preferred.
• Excellent verbal communication and customer service skills.

Responsibilities

• Greet guests warmly and inform them during their visit.
• Check-in guests securely following hospital policies.
• Assist in patient admission when needed.
• Support volunteers and clerical staff.
• Maintain lobby cleanliness and monitor safety in waiting areas.
• Coordinate with security and departments as needed.

Skills

Organizational skills

Verbal communication

Detail oriented

Independent work

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Patient locator system

Job description

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Job Description

JOB SUMMARY
The Guest Services Coordinator at North Mississippi Health Services is responsible for supporting the provision of a smooth and positive visitor experience, including welcoming patients, visitors, and surveyors, assisting with wayfinding, admission, and transport, and monitoring the lobby and waiting room areas for safety and cleanliness. This role utilizes strong communication and organizational skills to serve as a positive organizational representative, complete administrative and clerical tasks as needed, support volunteers, and facilitate information sharing to ensure the optimal patient and visitor experience is provided.
JOB FUNCTIONS
Coordinate:
Greet all guests warmly and professionally to ensure they feel informed during their time at the hospital
Monitor and provide a secure check incheck-in for all guests, in accordance with hospital policies, including verifying identification, and ensuring compliance with visiting hours and protocols and utilizing the Visitor Management System.
Assist in the patient admission when ambassador is not present.
Sorts/re-addresses patient mail and ensures that it is delivered to mailroom.
Prepares Mended Hearts forms for the Mended Hearts accredited visitors.
Assists the blood drive coordinator with tasks to organize the quarterly blood drives.
Provides clerical support to the Volunteer Services staff.
Reporting:
Reports cleanliness and safety issues in the lobby area including the restrooms.?
Address and resolve any?guest?concerns or complaints promptly and effectively, escalating issues to appropriate hospital staff, as needed.?
Work closely with security to ensure that all?guests?adhere to safety guidelines and protocols, including emergency procedures.?
Communication:
Serves as a liaison?between?guests, hospital staff, and patients, ensuring clear and effective communication regarding hospital policies, visiting hours and patient information, etc.?
Reports special issues to security and other departments.
Attends all NMHS and Guest Services Departmental training (and meetings) as assigned.
Regulatory:
Maintains and safeguards patient privacy in accordance with HIPAA guidelines.
Complies with regulatory and licensing agencies.
Adheres to NMHS/NMMC Policies/Procedures/Guidelines.

QUALIFICATIONS

• High School Diploma or GED Equivalent . Required

Licenses and Certifications

• . .

Work Experience

• 1-3 years. Required
• 1-3 years. Preferred

Knowledge Skills and Abilities

• Good organizational skills/detail orientated,
• Ability to properly operate patient locator system,
• Proficient knowledge of Word, Excel and other computer programs and technology .
• Presents a positive and capable image to the general public, volunteers and staff.
• Works independently, without direct supervision.
• Must have excellent verbal communication skills.

Benefits

A****vavailable

• Continuing Education
• 403B Retirement Plan with Employer Match Contributions
• Pet, Identity Theft and Legal Services Insurance
• Wellness Programs and Incentives
• Employee Assistance Program
• Medical Benefits
• License+ Certification Reimbursement
• Life, Long-Term and Short-Term Disability, Group Accident, Critical Illness and Hospital Indemnity Insurance
• Employee Discount Program
• Other:
• Early Access to Earned Wages
• Tuition Assistance
• Relocation Assistance
• Paid Time Away
• Special Employee Rates at NMMC Wellness Centers

Requirements

No additional requirements from any stated in the above description.

Education

You must have the following education to apply:

You must have a High School Diploma or GED or higher