Guest Services Specialist

BayCare Health System; Tallahassee (FL); On-site; USD 31,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401k match

Performance bonus

Job summary

BayCare Health System in Plant City, FL is seeking a Guest Services Specialist to deliver world-class customer service as the liaison to all hospital services. This role is hospitality-focused and essential to ensure a positive guest experience.

Must have advanced computer skills and be proficient in reception, registration and check-in, visitor management, waiting room operations, document management, and emergency response. PRN status with varying shift hours and weekend work.

Qualifications

• 1 year related field experience.
• 2 years customer service experience.
• Must complete OLC training within 12 months.

Responsibilities

• Deliver world-class customer service and function as the guest's liaison to all services within BayCare Health System’s hospital and surrounding community.
• Must possess advanced computer skills.
• Proficient in reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.

Skills

Customer service

Job description

Join the team that is revolutionizing health care – BayCare Health System

Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.

Title: Guest Services Specialist

Facility: South Florida Baptist Hospital

The Guest Services Specialist Is Responsible For The Following

• Delivering world class customer service and functions as the guests’ liaison to all services within the designated BayCare Health System’s hospital and the surrounding community
• Must possess advanced computer skills
• Will become proficient in all the following, as required: reception, registration and check-in, visitor management, waiting room management, document management, environment of care and emergency response.

This role is hospitality-focused and critical to support a positive experience for each guest.

Required

specific skills include:

• self-motivated team-player with 1-year of demonstrable success in a high stress, fast-paced work environment.
• Must successfully complete OLC training modules as assigned within 12 months.
• Required Experience is 1 year Related field and 2 years Customer Service.

BayCare Offers a Competitive Total Reward Package Including

• Benefits (Health, Dental, Vision)
• Paid time off
• Tuition reimbursement
• 401k match and additional yearly contribution
• Yearly performance appraisals and team award bonus
• Community discounts and more
• AND the chance to be part of an amazing team and a great place to work!

Experience

Minimum Qualifications:

• 1 year Related field and 2 years Customer Service.

Location: Plant City, FL

Status: PRN (As Needed)

Shift Hours: Varies

Weekend Work: Every

Equal Opportunity Employer Veterans/Disabled