Guest Services Specialist

Holland & Knight; Miami (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and eye

Life and AD&D insurance

401(k) with profit sharing

Paid holidays and paid time off

Job summary

Holland & Knight is seeking a Guest Services Specialist for our Miami office. You will provide professional guest services for conference facilities, coordinating meetings and events, and supporting caterers.

Ideal candidates have a Bachelor's degree and 2+ years in events, hospitality, or related areas, with strong customer service and the ability to manage multiple tasks with professionalism.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in related area (coordinating events, hospitality, restaurants, etc.).
• Ability to manage multiple projects.
• Ability to conduct projects with little supervision and maintain professionalism under pressure.

Responsibilities

• Assist in coordination and execution of various meetings and events.
• Assist caterers for meetings and events, including communicating and placing orders with vendors.
• Utilize familiarity with office and conference layouts to facilitate meeting logistics.
• Collaborate with other departments, including marketing.
• Maintain and stock kitchens, conference rooms, and visitor offices.
• Set up and break down beverage, coffee, and food arrangements for daily meetings.
• Manage inventory of supplies and maintain kitchen pantries, including coffee machines and other appliances.
• Perform light administrative duties such as scanning, copying, and invoicing.
• Serve as a back-up receptionist by answering and directing calls to appropriate individuals and greeting guests and visitors.

Skills

Customer service

Communication

Detail oriented

Education

Bachelor's degree

Job description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position is based in the Miami office.

General Description:

The Guest Services Specialist will provide professional and responsive guest services for our conference facilities department.

Key Responsibilities and Essential Functions:

• Assist in coordination and execution of various meetings and events.
• Assist caterers for meetings and events, including communicating and placing orders with vendors.
• Utilize familiarity with office and conference layouts to facilitate meeting logistics.
• Collaborate with other departments, including marketing.
• Maintain and stock kitchens, conference rooms, and visitor offices.
• Set up and break down beverage, coffee, and food arrangements for daily meetings.
• Manage inventory of supplies and maintain kitchen pantries, including coffee machines and other appliances.
• Perform light administrative duties such as scanning, copying, and invoicing.
• Serve as a back-up receptionist by answering and directing calls to appropriate individuals and greeting guests and visitors.
• Special projects and additional duties as assigned.

Required Skills:

• Exceptional customer service and communication skills with persons of all levels.
• Detail oriented.

Required Qualifications & Education:

• Bachelor’s degree required.
• 2+ years of experience in related area (coordinating events, hospitality, restaurants, etc.)
• Ability to manage multiple projects.
• Ability to conduct projects with little supervision.
• Ability to maintain professional demeanor under pressure.
• Professional appearance and manner required for interaction with clients, attorneys, and staff.

Physical Requirements:

• Ability to sit or stand for extended periods of time.
• Moderate or advanced keyboard usage
• Ability to lift a minimum of thirty-five pounds.

Benefits:

Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer:

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• and paid holidays and other paid time off, including paid leave for new parents

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact [e-mail].

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.