Guest Services - Service Desk

Stein Garden Centers, Inc.; West Bend (WI); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Stein Garden Centers, Inc. in West Bend, WI is seeking an Associate-Guest Services - Service Desk to deliver exceptional customer experiences and help customers find the right horticulture and décor.

This non-exempt role involves assisting management with merchandising and daily operations, and requires strong communication and teamwork. The position supports selling and customer engagement, works in both indoor and outdoor environments, and uses the POS system to process transactions accurately

Qualifications

• Passion for horticulture, yard/home décor, and seasonal merchandise.
• Strong written and verbal communication skills and exceptional customer service.
• Ability to work indoors and outdoors in various weather conditions.

Responsibilities

• Greet customers and foster a welcoming environment.
• Develop professional relationships with customers and coworkers.
• Assist customers in identifying needs and educate on selections.
• Support merchandising and operational procedures as directed by management.
• Operate the POS quickly and accurately for checkout and receipts.
• Maintain stock levels, signage, and product presentation.
• Cross-train across departments and participate in meetings and training.

Skills

Customer service

Communication

Team player

Multitasking

Merchandising

Tools

POS system

Job description

Position: Associate-Guest Services - Service Desk

Reports to: Store Manager, Assistant Store Manager, Department Lead

Location: West Bend, WI

Type: Non-Exempt

Summary: The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements: Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.

• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.