Guest Services - Service Desk

Stein Garden Centers, Inc.; Milwaukee (WI); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Stein Garden Centers, Inc. in Milwaukee, WI seeks an Associate-Guest Services to join our Service Desk team.

The role emphasizes delivering exceptional customer experiences by greeting guests, understanding their needs, and assisting them with product selections while supporting store operations. The position requires strong communication, teamwork, and the ability to work in outdoor and indoor environments, including handling seasonal merchandise and floral decor.

Qualifications

• Must have good written and verbal communication skills.
• Excellent customer service skills.
• Passion for horticulture, yard/home décor, and seasonal merchandise.
• Able to work indoors and outdoors, rain or shine.
• Able to multitask, prioritize, and work independently or with a team.
• Strong organizational and problem-solving skills.

Responsibilities

• Greet customers promptly to make them feel welcomed.
• Build professional relationships with customers and co-workers.
• Assist customers to determine their needs and educate them on selections.
• Support merchandising and operational procedures.
• Ensure merchandise stock levels and presentation meet company standards.
• Operate the POS accurately, process payments, and bag items.
• Cross-train across multiple departments as needed.
• Participate in learning and development activities.

Skills

Customer service

Communication

Teamwork

Positive attitude

Multitasking

Job description

Position: Associate-Guest Services -Service Desk

Reports to: Store Manager, Assistant Store Manager, Department Lead

Location: Milwaukee, WI

Type: Non-Exempt

Summary: The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.

Essential Duties and Responsibilities

include the following. Other duties may be assigned to meet business needs.

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements

Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.

• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.