Guest Services - Service Desk

Stein Garden Centers, Inc.; Appleton (WI); Híbrido; USD 17.000 - 21.000; A tiempo parcial

Descripción de la vacante

Stein Garden Centers, Inc. is seeking an Associate-Guest Services at the Service Desk in Appleton, WI. The role focuses on delivering exceptional customer experiences, building relationships, and supporting leadership with enthusiasm, integrity and company values.

Ideal candidates will have strong communication skills, enjoy selling, and can work well in both team and independent settings, with a willingness to contribute to merchandising and daily operations.

Formación

• Must have passion for horticulture, yard/home décor.
• Strong written and verbal communication skills.
• Able to work indoors and outdoors, rain or shine.
• Able to multitask and work in a team.
• Excellent organizational and problem-solving abilities.

Responsabilidades

• Greet customers promptly to welcome them within the retail location.
• Maintain a professional relationship with customers and co-workers.
• Assist customers, determine their needs and help them choose right selections.
• Assist management in merchandising and store operations.
• Operate the POS quickly and accurately, process payments and receipts.
• Ensure merchandise stock levels and presentation are up to standard.
• Cross-train across multiple departments.
• Participate in training and product knowledge meetings.

Conocimientos

Customer service

Communication

Teamwork

Multitasking

Sales

Descripción del empleo

Position:

Associate-Guest Services -Service Desk

Reports to:

Store Manager, Assistant Store Manager, Department Lead

Location:

Appleton, WI

Type:

Non-Exempt

Summary:

The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.

Essential Duties and Responsibilities

include the following. Other duties may be assigned to meet business needs.

• Greet customers promptly to make the customers feel welcomed within the retail location.
• Develop and maintain a professional and courteous relationship with customers and co-workers.
• Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.
• Assist the management team in the implementation of merchandising and operational procedures.
• Follow management direction in completing other duties as required.
• Ensure appropriate merchandise stock levels, merchandise quality and presentation.
• Ensure signage is current and displayed properly.
• Stock and rotate products according to the company’s direction.
• Ability to be cross trained across multiple departments.
• Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.
• Conceptualize ideas for floral decorations and home décor displays.
• Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.
• Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.

Job Requirements:

Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.

• Must have good written and verbal communication skills along with exceptional customer service skills.
• Must be able to work in both inside and outside environmental conditions, rain or shine.
• Ability to multitask, prioritize, and work independently or within a team environment.
• Great organizational and problem-solving skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.