Guest Services & Security Ambassador

Lucky Eagle Casino; Rochester (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Lucky Eagle Casino in Rochester, WA, is seeking a Regular Full-Time Door Greeter to welcome guests with a friendly, professional demeanor, verify IDs, and help maintain a safe entrance to the casino and hotel. The role emphasizes guest service, clear communication, and compliance with licensing requirements.

You should be able to stand for long periods, work nights and weekends as needed, and present a neat appearance while supporting a secure, welcoming environment for guests and team members.

Qualifications

• High School Diploma or GED preferred.
• Outstanding guest service and communication skills.
• Able to verify identification and enforce age restrictions.
• Professional appearance and punctuality required.
• Must be 18+ and able to obtain WA Gaming License.

Responsibilities

• Provide excellent guest service.
• Verify IDs and enforce age restrictions.
• Prohibit intoxicated or underage individuals from entry.
• Monitor casino floor safety and security.
• Communicate via radio with team members.
• Safeguard company property.
• Maintain a neat, well-groomed appearance.
• Other duties as assigned.

Skills

Guest service

Communication

Customer interaction

Stamina

Professional appearance

Education

High School diploma or GED

Job description

Lucky Eagle Casino in Rochester, WA, is seeking a Regular Full-Time Door Greeter to welcome guests with a friendly, professional demeanor, verify IDs, and help maintain a safe entrance to the casino and hotel. The role emphasizes guest service, clear communication, and compliance with licensing requirements.

You should be able to stand for long periods, work nights and weekends as needed, and present a neat appearance while supporting a secure, welcoming environment for guests and team members.