Team Member | Guest Services

Bass Road Sports and Entertainment; Fort Wayne (IN); On-site; USD 13,776 - 20,664; Part time

Job summary

A sports event management company in Fort Wayne is seeking Guest Services Representatives who will assist guests with ticket scanning, provide directions, and ensure a positive experience during events at Ruoff Mortgage Stadium. Candidates should have outstanding customer service skills, be at least 16 years old, and be flexible with their availability. This role involves working outdoors and may require standing for extended periods. Proper attire includes a provided event staff shirt and black pants or shorts.

Qualifications

• Must be 16 years of age or older.
• Ability to work at least 75% of scheduled events required.
• Prior customer service or supervisory experience preferred for some positions.

Responsibilities

• Scan electronic tickets utilizing provided technology.
• Direct guests to seat location and other common destinations.
• Answer general questions about the stadium.

Skills

Outstanding customer service

Ability to work with the public

Flexibility

Ability to take direction

Job description

Overview

We are looking for energetic and enthusiastic Guest Services Representatives to perform as ushers and ticket takers (positions which could be interchangeable based on the event date) who will greet and assist guests with ticket scanning, locating their seat or other destination in the stadium, crowd control and answering questions, as guests attend soccer matches or other events held at Ruoff Mortgage Stadium.

Essential Responsibilities

• Scan electronic tickets utilizing provided technology
• Direct guests to seat location and other common destinations in the stadium
• Answer general questions about the stadium in a respectful and friendly manner
• Be flexible and adjust to situations as they occur
• Maintain position and attention at assigned post
• Light cleaning of stadium seats and/or aisles, as needed
• Flexibility to work evenings, weekends, holidays, and during special events, as needed.

Requirements

Knowledge, Skills and Abilities

Must have outstanding customer service and willingness to smile and talk to guests to positively represent the Stadium and its events; able to take direction from supervisor or upper management; able to react quickly and seek appropriate help, as needed, for emergency or elevated situations. Must enjoy working with the public.

Experience And Training

• Applicants must be 16 years of age or older.
• Must be able to work at least 75% of the scheduled FWFC events within the required arrival and end times as established by supervisor.

Some positions will be available for a supervisor or crew chief and will require at least 12 months of prior customer service or supervision experience.

Physical Demands and Work Environment

Physical Demands: Able to walk and stand on concrete flooring for up to four (4) hours; ascend and descend stairs as needed; grasp, reach, stoop and speak. Reasonable accommodations may be made for those who require a seated position or individuals with disabilities in order to perform the essential functions.
Work Environment: Able to work in an outdoor environment with exposure to heat, cold, rain, wind, and other weather conditions. Able to focus on providing customer experience and attending to guest needs. Can tolerate high noise levels. Ability to function in a high activity and potentially crowded venue.

Event Attire

Event day staff will be provided with a designated event staff shirt and will need to wear their own black pants or long shorts (based on an approved attire list). Comfortable shoes are suggested.

Bass Road Sports and Entertainment reserves the right to modify, interpret, or apply this job description in any manner the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities. While we thank all candidates for your interest in our company, only those selected for interviews will be contacted. Bass Road Sports and Entertainment is an equal opportunity employer.