Fan Zone Attendant

Ruoff Mortgage Stadium; Fort Wayne (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Ruoff Mortgage Stadium is seeking a Fan Zone Attendant to supervise children in the Fan Zone during Fort Wayne FC games and other events. The role includes oversight of bounce houses, waivers, and enforcing rules to maintain a safe, welcoming environment for families.

Candidates should be dependable, patient, and able to communicate clearly with children and guardians. The position is based at the outdoor Fan Zone during gamedays with weather considerations.

Qualifications

• Comfort and experience working with children in group or recreational settings.
• Strong attentiveness and situational awareness when supervising active play equipment.
• Clear, friendly, and professional communication with children, parents, and guardians.
• Dependability and punctuality for scheduled event shifts.
• Ability to stay calm, use good judgment, and respond to minor conflicts or injuries.
• Positive, friendly attitude with a commitment to safe and enjoyable experiences.

Responsibilities

• Monitor children in the Fan Zone at all times, focusing on bounce house safety and rules.
• Collect and verify signed liability waivers before admitting children or permitting bounce house use.
• Enforce capacity limits and age/height restrictions; manage safe loading of bounce houses.
• Greet families warmly to promote a positive gameday experience.
• Maintain a clean, hazard-free Fan Zone and report equipment issues promptly.
• Respond to disputes or minor injuries and escalate to Stadium Events or Guest Services when needed.

Skills

Childcare experience

Attention to detail

Communication

Reliability

Calm under pressure

Customer service

Job description

Description

Position Summary

The Fan Zone Attendant supervises children in the Fan Zone during Fort Wayne FC games and other events at Ruoff Mortgage Stadium, maintaining a safe, structured, and welcoming environment. This role includes direct oversight of bounce houses and other Fan Zone activities. The Fan Zone Attendant is responsible for enforcing age restrictions, capacity limits, and posted rules; verifying parent/guardian presence through wristband checks; and confirming that required liability waivers have been signed before admitting children.

What You’ll Do

• Monitor children in the Fan Zone at all times, with particular attention to bounce house use, to ensure their safety and compliance with posted rules and age restrictions.
• Collect and verify signed liability waivers from parents/guardians before admitting children to the Fan Zone or permitting bounce house use.
• Enforce maximum capacity limits, age and height restrictions, and safe loading and use of bounce houses to prevent overcrowding and maintain a safe environment.
• Greet children and families in a warm, friendly, and professional manner to promote a positive gameday experience.
• Maintain a clean, organized, and hazard-free Fan Zone throughout the event. Regularly monitor bounce house equipment for signs of wear, damage, shifting, or other safety concerns and report issues promptly.
• Respond calmly and appropriately to disputes, minor injuries, or behavioral concerns involving children, escalating situations to the Stadium Events team or Guest Services as needed.

Requirements

What We’re Looking For

• Comfort and experience working with children in a group or recreational setting.
• Strong attentiveness and situational awareness, particularly when supervising active play equipment such as bounce houses.
• Clear, friendly, and professional communication skills when interacting with children, parents, and guardians.
• Dependability and punctuality, with the ability to consistently report for scheduled event shifts.
• Ability to remain calm, use good judgment, and respond appropriately to minor conflicts, injuries, or unexpected situations.
• A positive, friendly attitude and commitment to creating a safe and enjoyable experience for children and families.

Requirements

• Must be at least 16 years old.
• Prior experience in childcare, babysitting, teaching, coaching, or a similar setting is preferred but not required.
• Ability to consistently follow written and verbal instructions, safety procedures, and event-day policies.
• Patient, nurturing, and dependable demeanor with a genuine interest in working with children.
• Ability to remain alert, engaged, and attentive throughout the entire event shift, including the ability to work while standing and in varying outdoor stadium conditions.

Physical Demands and Work Environment

Physical Demands: Ability to stand, walk, bend, and kneel for extended periods. Ability to sit or kneel at ground level to engage with children and monitor bounce house entrances and exits. Ability to lift or assist children weighing up to 40 pounds as needed. Ability to move quickly and appropriately when responding to a child's safety needs.

Work Environment: The position is primarily located in the outdoor Fan Zone area at Ruoff Mortgage Stadium. The role involves exposure to varying weather conditions, including sun and heat, as well as gameday noise typical of an active event environment. Regular interaction with children, parents, and guardians is expected throughout the shift.

What to Wear

We’ll provide your event staff shirt—just bring khaki pants or approved long shorts and comfortable shoes.

Bass Road Sports and Entertainment, LLC d/b/a Ruoff Mortgage Stadium reserves the right to modify, interpret, or apply this job description in any manner the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities. While we thank all candidates for your interest in our company, only those selected for interviews will be contacted. Bass Road Sports and Entertainment is an equal opportunity employer.