Guest Services Representative- PT - (Weekend Primary)

Orlando Health; Orlando (FL); On-site; USD 18,000 - 25,000; Full time

Job summary

Orlando Health Sebastian River Hospital is seeking a Guest Services Associate to guide guests and visitors, providing information and directions throughout the hospital and the surrounding Orlando Health system. The role emphasizes courteous communication and a caring presence in person and on the phone.

Qualifications include a High School diploma or equivalent and at least two years of experience in customer service.

Qualifications

• High School diploma or equivalent.
• Two years of experience in a customer service setting.
• Ability to escort guests and provide information to visitors across the hospital environment.

Responsibilities

• Escort guests to their in-hospital destinations.
• Maintain current knowledge of hospital personnel, departments and locations to refer guests appropriately.
• Provide information to hospital team members and responding to needs of guests/team members on site or by phone.
• Make rounds to identify and meet patient/visitor needs and maintain professional image and communication.

Skills

Customer service

Communication skills

Guest relations

Education

High School diploma or equivalent

Job description

Position Summary

“Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

About Orlando Health Sebastian River Hospital

Orlando Health Sebastian River Hospital is a 178-bed comprehensive medical and surgical facility serving the communities along Florida’s Treasure Coast as a trusted healthcare provider for more than 50 years. With the latest technology and a team of skilled healthcare professionals, we are committed to bringing the highest level of expert and compassionate care to the communities we serve.

With a full scope of care, we offer advanced technology and expertise in a number of specialties, including emergency care, heart and vascular care, orthopedics and surgical services. Recognized for high standards, we have earned full hospital and laboratory accreditation from The Joint Commission, as well as advanced certification as a Primary Stroke Center for our high-quality stroke care. As further demonstration of our commitment to quality and safety, we have earned several additional industry recognitions.

Click Here to Learn More About: Sebastian River Hospital

WHY ORLANDO HEALTH?

Competitive Pay

Evening, nights, and weekend shift differentials offered for qualifying positions.

All Inclusive Benefits (Starting On Day One)

Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Employee-centric

Orlando Health has been selected as one of the “Top Places to Work in Healthcare” by Becker’s Healthcare.

Position Summary

Provides directions to guests/team members within the hospital system, and the Orlando area.

Responsibilities

Essential Functions

• Escorts guests to their in-hospital destinations as needed.
• Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
• Provides information to all hospital team members.
• Responds to needs of guests/team members either on the phone or in person.
• Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
• Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
• Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
• Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
• Presents a professional image in dress, hygiene and communications skills.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.¿

Other Related Functions

• Attends in services/meetings as required.
• Completes all mandatory education.
• Assume the responsibility for professional growth and development
• Other duties as assigned.

Qualifications

Education/Training

• High School diploma or equivalent.

Licensure/Certification

• None.

Experience

• Two (2) years of experience in a customer service setting.

Shift Times Anticipated

Primarily Weekend Coverage Saturday, Sunday 8am - 4:30pm, Wednesday 11:30a-8p