Guest Services Representative/Night Audit Part-Time

My-Place-Hotels; Lithia Springs (GA); On-site; USD 37,250,000 - 42,981,000; Full time

Benefits offered by this job

Competitive Pay

Monthly Bonus Potential

Flexible Scheduling

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotel Lithia Springs is seeking a Night Auditor to be the go-to person for guest needs during the night shift, handling reservations, check-ins, check-outs, and recording charges for rooms, taxes, My Store purchases, and pet fees. The ideal candidate is organized, dependable, and customer-focused, with basic computer skills and strong communication.

You will complete the Night Audit checklist, manage logs, assist guests with questions, perform light cleaning, and uphold safety

Qualifications

• Guest-focused attitude with professional demeanor.
• Basic computer skills and familiarity with hotel software.
• Excellent verbal and written communication.
• Strong multi-tasking and organizational abilities.
• Dependability and professional conduct.
• Attention to detail for financial records and guest data.

Responsibilities

• Provide warm guest service during the night shift, handling reservations and check-ins.
• Address guest questions, concerns, and local area recommendations.
• Complete Night Audit checklist and maintain cash logs and front desk records.
• Perform light cleaning and ensure lobby and front desk areas are tidy.
• Uphold safety and security protocols and report hazards.
• Be on call for hotel needs and assist with additional duties.

Skills

Positive, Customer-Focused Attitude

Basic Computer Skills

Strong Communication Skills

Multi-Tasking & Organizational Abil

Dependability & Professionalism

Attention to Detail

Microsoft Office

Job description

Location: My Place Hotel-Lithia Springs

About the Role:

Join the dynamic guest service team at My Place Hotel as a Night Auditor! In this key role, you'll be the go‑to person for all guest needs during the night shift, handling everything from reservations and check‑ins to addressing guest inquiries. If you're an organized, dependable multi‑tasker with a positive attitude and a strong knowledge of the local area, we want you on our team!

What You'll Do:

• Guest Services: Provide a warm, welcoming experience for all guests. Handle reservations, check‑ins, check‑outs, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to policy.
• Guest Assistance: Address guest questions, concerns, and complaints with comprehensive knowledge of the hotel, amenities, and local attractions, including restaurants, shopping, attractions, and churches.
• Night Audit & Paperwork: Complete the Night Audit Checklist, manage cash logs, call logs, and maintain all necessary paperwork. Keep the Front Desk Log updated and review previous shift logs at the start of each shift.
• Cleaning & Laundry: Perform some cleaning duties, including laundry, vacuuming, dusting, and ensuring the front desk, lobby, and housekeeping areas are tidy and well‑stocked.
• Safety & Security: Adhere to all safety and security protocols, regularly inspect the property, ensure exterior doors are secure, and report any potential hazards.
• Learning & Growth: Take on additional responsibilities as needed and be on call for any hotel requirements.

What We're Looking For:

To excel in this role, you'll need a combination of technical skills and personal qualities:

Positive, Customer‑Focused Attitude: A friendly, welcoming demeanor is essential for providing the high level of service our guests expect.

Basic Computer Skills: Proficiency in Microsoft Office and other basic computer applications is required.

Strong Communication Skills: You’ll need excellent written and verbal communication skills to interact effectively with guests and colleagues.

Multi‑Tasking & Organizational Abilities: This role requires the ability to manage multiple tasks simultaneously.

Dependability & Professionalism: We’re looking for someone reliable, professional, and consistent in their work.

Attention to Detail: Accuracy is crucial, especially when handling financial records and guest information.

Benefits:

• Competitive Pay: $13.00-15.00
• Monthly Bonus Potential
• Flexible Scheduling: Weekends Required
• Direct Deposit
• Cross‑Training
• Growth Potential

Ready to Join Us?

If you're seeking a role that is not only rewarding but also offers excitement and growth opportunities, the Night Auditor position could be the perfect fit for you. This is your chance to apply your skills, personability, and dedication in a way that makes a real difference. Join our team and take pride in creating a safe and welcoming environment for our guests, while advancing your career in the hospitality industry.