Guest Services Representative - Nemours Estate (casual/part-time hours)

Nemours Children's Health; Wilmington (DE); On-site; USD 20,664 - 27,552; Part time

Job summary

Nemours Children's Health in Wilmington, DE is seeking a Casual Guest Services Representative to join the team at Nemours Estate. This role involves exceptional customer service and communication skills, with working hours ranging from 12-24 hours per week, including weekdays and some holidays.

Ideal candidates will possess a high school diploma and a valid driver's license. Responsibilities include processing admissions sales, assisting guests, and providing historical insights about the estate. Join us in enhancing visitor experiences at this unique historical property.

Qualifications

• Must have excellent customer service skills.
• Valid driver's license required.

Responsibilities

• Process sales for admissions and tickets using a computer system.
• Answer phone calls and retrieve messages promptly.
• Share historical information about Nemours Estate.
• Maintain a positive guest experience as a liaison with staff.
• Provide transportation for guests using golfcart.

Skills

Exceptional customer service

Communication skills

Hospitality skills

Education

High School diploma or equivalent

Job description

Job Description

Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate is a 225-acre public garden and historic home dating back to 1910. Its benefactor, Alfred I. duPont, also established the Nemours Children’s Hospital, Delaware, which shares our campus and our history. As a historic property and public gardens, Nemours Estate is perhaps the only such location worldwide which shares a 501c3 with a pediatric hospital. As such an institution, we are uniquely placed to explore the intersections of health and wellbeing and arts, history, and horticulture.

Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule approximately 12-24 hours per week (2-4 shifts per week). Main shift time is 9am-5p. Candidates must have availability during weekdays, evenings, and some holidays.

Responsibilities

• Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system.
• Promptly and graciously answer phone calls and retrieve messages in a timely manner.
• Share historical information about Nemours Estate.
• Acts as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience.
• Provide transportation via golfcart for guests (Driver’s License Required)
• Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure.
• Attend all Nemours Estate required staff meetings and trainings.
• Complete all annual trainings as required by Nemours.
• Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee’s supervisor.

Requirements

• High School diploma or equivalent required
• Must have excellent customer service
• Valid driver's license required