Guest Services Representative - Hotel

The Post Oak; Laughlin (NV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

401K

Opportunities for advancement

Employee discounts on dining, retail,お

Job summary

The Post Oak is seeking a Guest Service Representative to warmly welcome guests and provide memorable service. You will anticipate needs, resolve issues, and balance guest interactions with accuracy and courtesy.

Responsibilities include efficient check-in/out, handling payments, addressing complaints, and guiding guests to upgrades and M life benefits where applicable. A professional demeanor and flexible schedule are essential to success.

Qualifications

• High school diploma required.
• 2+ years experience in hospitality, preferably in guest relations.
• Good communication and professional appearance are essential.
• Ability to work flexible hours including nights, holidays, and weekends.
• Knowledge of property management systems is preferred.

Responsibilities

• Check guests in and out quickly and accurately.
• Ensure charges and payments are posted correctly and balance cash transactions.
• Respond to and resolve guest complaints promptly and professionally.
• Promote upgrade options and loyalty programs to maximize revenue.
• Answer calls and route to appropriate departments and services.

Skills

Professional appearance & demeanor

Efficient communication

2+ years hospitality experience

Property management systems knowledge

Education

High school diploma

Tools

Property management systems

Job description

Overview

Guest Service Representative A Guest Service Representative is responsible for welcoming guests to the property and providing memorable service, anticipating guest needs, and responding to and resolving any guest complaints.

Responsibilities

• Check guests in and out of the property quickly and accurately
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities
• Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls

Qualifications

• Professional appearance and demeanor
• Efficient communication skills
• High school diploma required
• Two (2) years’ experience in hospitality, preferably in a guest relations role
• Ability to work flexible hours, including nights, holidays, and weekends
• Working knowledge of property management systems
• Adhere to all state, federal laws, and company policies

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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Tipped Position

This position does not earn tips