Guest Services Representative - Hotel

Golden Nugget Laughlin; Laughlin (NV); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Multiple benefit plans to suit your 需求

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work culture

Employee discounts on dining, retail,…

Job summary

Golden Nugget Laughlin is seeking a Guest Service Representative to warmly assist guests during check-in/check-out and ensure precise charges are posted. You will handle guest inquiries, promote M life benefits, and connect calls to the appropriate departments.

The role requires professional appearance and strong communication, with flexibility for nights, weekends, and holidays. Join a team focused on guest satisfaction, revenue opportunities, and a positive work environment at our Laughlin

Qualifications

• High school diploma required.
• Two (2) years’ experience in hospitality, preferably in a guest relations role.
• Efficient communication skills.
• Professional appearance and demeanor.
• Ability to work flexible hours, including nights, holidays, and weekends.
• Working knowledge of property management systems.
• Adhere to all state, federal laws, and company policies.

Responsibilities

• Check guests in and out of the property quickly and accurately.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and balance all cash and cash equivalents.
• Respond to and resolve guest complaints in a timely manner by owning the issue and solving guest inconveniences.
• Enhance guest experience through offering upgraded accommodations where available and promoting M life enrollment and benefits to maximize revenue opportunities.
• Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel; process wake up calls, emergency and recovery calls.

Skills

Professional appearance

Efficient communication

Two years hospitality experience

Education

High school diploma

Tools

Property management systems

Job description

Overview

Guest Service Representative

Responsibilities

• Check guests in and out of the property quickly and accurately
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities
• Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls

Qualifications

• Professional appearance and demeanor
• Efficient communication skills
• High school diploma required
• Two (2) years’ experience in hospitality, preferably in a guest relations role
• Ability to work flexible hours, including nights, holidays, and weekends
• Working knowledge of property management systems
• Adhere to all state, federal laws, and company policies

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer:

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job.

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Tipped Position

This position does not earn tips