Guest Services Representative | Full Time & Part Time | Hyatt Place | Cape Canaveral, FL

Oliver Companies; Cape Canaveral (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking enthusiastic Guest Service Representatives to join their team at a vibrant hotel. In this role, you will be the first point of contact for guests, setting a welcoming tone and ensuring a seamless experience from check-in to check-out. Your ability to juggle multiple tasks while maintaining a friendly demeanor will be key to enriching the lives of guests and team members alike. This dynamic workplace offers exciting perks, a supportive environment, and opportunities for career growth, making it a fantastic place to advance your hospitality career.

Benefits

Flexible Work Environment

Employee Development Programs

Exciting Perks

Inclusive Workplace

Qualifications

• Positive disposition and ability to work as part of a team.
• Must be flexible with hours and adept at multitasking.

Responsibilities

• Greet guests and set the tone for their stay.
• Handle check-ins/outs and fulfill guest requests.
• Assist with Food & Beverage duties as needed.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Multi-tasking

Education

High School Diploma

Tools

Point of Sale (POS) Systems

Job description

About Us:

Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.

Welcome to Hyatt Place Cape Canaveral! We are so glad you are considering us as your future workplace! At Hyatt Place we have 150 rooms, a fitness center, business center, meeting rooms, a pool, and an on-site restaurant. We provide guests with free breakfast in the morning, views of rocket launches from our rooftop and so much more! We are located within reach of Kennedy Space Center, Cocoa Beach, the Wizard of Oz Museum, and the Port all from the comfort of Cape Canaveral, Florida.

About the Role:

Guest Service Representatives | Gallery Hosts are our Directors of First Impressions. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Representatives | Gallery Hosts become the go-to person for our guests. They often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc. Additionally, they will help with Food & Beverage as needed (i.e. barista or bartender duties). Guest Service Representatives | Gallery Hosts must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with.

About You:

A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adept at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential. Possession of a valid driver's license and evidence of insurability is required, along with a driving record that is acceptable per our current insurance carrier guidelines.

What You Gain:

You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun, and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

If offered a position, the candidate must complete a criminal background check. All employment offers are contingent based on the results of your criminal background check.