Guest Services Representative (Concierge)

musc; Charleston (SC); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Medical University of South Carolina seeks a Guest Services Representative to support inpatient and outpatient House Concierge units and information services. The role ensures patient comfort, coordinates hotel accommodations, and connects patients and families with Chaplin and community services.

You will act as a liaison among patients, families, visitors and the clinical team to maintain high-quality service in a fast-paced hospital environment.

Qualifications

• Education: High School Degree or Equivalent Work Experience: 0-6months.

Responsibilities

• Cover inpatient and outpatient House Concierge units and information services areas.
• Provide a high level of customer service to patients, families, visitors and clinical staff.
• Serve as liaison between patients, family members, visitors, guests and the clinical team.

Education

High School Degree or Equivalent

Job description

Job Description Summary

The Guest Services Representative reports to the Manager of CVICU. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guest and the clinical team members within the department.

• Entity: Medical University Hospital Authority (MUHA)
• Worker Type: Employee
• Worker Sub-Type: Regular
• Cost Center: CC000451 CHS - Guest Services
• Pay Rate Type: Hourly
• Pay Grade: Health-19
• Scheduled Weekly Hours: 40
• Work Shift

Job Description

The Guest Services Representative reports to the Manager of Guest Services. Under general supervision, the Guest Services Representative covers inpatient and outpatient House Concierge units and information services areas. In addition,this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors.

The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the department.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months.

Physical Requirements

Mobility & Posture

• Standing: Continuous
• Sitting: Continuous
• Walking: Continuous
• Climbing stairs: Infrequent
• Working indoors: Continuous
• Working outdoors (temperature extremes): Infrequent
• Working from elevated areas: Frequent
• Working in confined/cramped spaces: Frequent
• Kneeling: Infrequent
• Bending at the waist: Continuous
• Twisting at the waist: Frequent
• Squatting: Frequent

Manual Dexterity & Strength

• Pinching operations: Frequent
• Gross motor use (fingers/hands): Continuous
• Firm grasping (fingers/hands): Continuous
• Fine manipulation (fingers/hands): Continuous
• Reaching overhead: Frequent
• Reaching in all directions: Continuous
• Repetitive motion (hands/wrists/elbows/shoulders): Continuous
• Full use of both legs: Continuous
• Balance & coordination (lower extremities): Frequent

Lifting & Force Requirements

• Lift/carry 50 lbs. unassisted: Infrequent
• Lift/lower 50 lbs. from floor to 36": Infrequent
• Lift up to 25 lbs. overhead: Infrequent
• Exert up to 50 lbs. of force: Frequent
• Examples:
• Transfer 100 lb. non-ambulatory patient = 50 lbs. force
• Push 400 lb. patient in wheelchair on carpet = 20 lbs. force
• Push patient stretcher one-handed = 25 lbs. force

Vision & Sensory

• Maintain corrected vision 20/40 (one or both eyes): Continuous
• Recognize objects (near/far): Continuous
• Color discrimination: Continuous
• Depth perception : Continuous
• Peripheral vision: Continuous
• Hearing acuity (with correction): Continuous
• Tactile sensory function: Continuous
• Gross motor with fine motor coordination: Continuous

Selected Positions:

• Olfactory (smell) function: Continuous
• Respirator use qualification: Continuous

Work Environment & Conditions

• Effective stress management: Continuous
• Rotating shifts: Frequent
• Overtime as required : Frequent
• Latex-safe environment: Continuous

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees