Guest Services Representative

musc; Charleston (SC); On-site; USD 1,929,000 - 2,755,000; Part time

Job summary

The Medical University of South Carolina (MUSC) is seeking a Guest Services Representative to warmly welcome patients and visitors, assist with information and wayfinding, and support hospital operations. This temporary, part-time role reports to the Manager of Guest Services and focuses on delivering an outstanding patient experience in a dynamic environment.

Responsibilities include covering inpatient and outpatient concierge areas, greeting guests, directing needs, and achieving performance

Qualifications

• High School Diploma or equivalent is required.
• 0-6 months of work experience preferred.
• Strong customer service and communication abilities are essential.

Responsibilities

• Effectively assists patients in inpatient and outpatient Concierge units and information services areas.
• Professionally greets visitors and patients and directs them to needed services.
• Meet key performance metrics and comply with policies and processes.
• Demonstrates problem-solving to enable efficient and positive outcomes.

Skills

Customer service

Interpersonal skills

English proficiency

Education

High School Diploma or GED

Job description

Job Description Summary

Are you ready to join an awesome team and make a real difference? As a Guest Services Representative, you'll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You'll report to the Manager of Guest Services and help facilitate hotel accommodations, provide information, and assist with wayfinding. If you love helping people and thrive in a dynamic environment, we want you on our team!

Entity: Medical University Hospital Authority (MUHA)

Worker Type: Employee

Worker Sub-Type: Temporary

Cost Center: CC000451 CHS OH - Guest Services

Pay Rate Type: Hourly

Pay Grade: Health-19

Scheduled Weekly Hours: 25

Work Shift: Day (United States of America)

Job Description

• Effectively assists patients in multiple areas by covering inpatient and outpatient Concierge units and information services areas.
• Professionally greets visitors and patients upon arrival. Ascertains patients' and or visitors' needs and directs them accordingly.
• Meet key performance metrics for area and demonstrate compliance with polices and process.
• Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes.
• Performs other duties as assigned.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Equal Opportunity Employer

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

E-Verify

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees