Guest Services Representative

Ste. Michelle Rebrand; Woodinville (WA); On-site; USD 24,000 - 28,000; Part time

Benefits offered by this job

Health care coverage

Paid vacation & holidays

401(k) with employer match

Employee wine discounts

Job summary

Ste. Michelle Wine Estates in Woodinville, WA is seeking a Guest Services Representative to set the tone of the winery experience. You will greet guests warmly, provide information, handle transactions, and help with events.

This is a part-time, hourly role eligible for tips, with evenings and weekends required. The position requires strong customer service, cash handling, and POS experience, and offers a values-driven team culture.

Qualifications

• Customer service experience required (retail/hospitality preferred).
• Strong communication and sales skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet guests warmly on arrival and departure to create a positive first and last impression.
• Provide accurate information about the winery and wine club to guests and over the phone.
• Explain wine club details and encourage sign-ups.
• Handle cash, credit, or check transactions.

Skills

Customer service

Cash handling

POS experience

Sales skills

Communication

Education

High school diploma or equivalent

Tools

POS systems

Job description

Description

AGuest Services Representativejob inWoodinville, WAis available at Chateau Ste. Michelle. As a Guest Services Representative, you set the tone for the winery experience and will ensure that every guest feels a positive and genuine connection with the winery. All guests should be greeted in a gracious, friendly, welcoming manner and this role must maintain an accommodating attitude as a representative of the company.

This is a part-time, hourly role that is eligible for tips. This role requires availability during evenings and weekends.

Ste. Michelle Wine Estates is the largest wine company in the Pacific Northwest, and among the largest premium wine companies in the U.S, with roots dating back to 1933. Throughout our 90+ year history, what has remained constant is our unwavering commitment to quality, service to our customers, and connection with our community. We are proud that our award-winning wines farmed in Washington are an expression of all the best things about the Pacific Northwest — the spirit of people, the abundance of the land, and the excellence-driven culture. Our distinctive portfolio of wines, including Chateau Ste. Michelle, 14 Hands, Columbia Crest, Intrinsic, Liquid Light, Northstar, and Spring Valley Vineyard, are enjoyed across the U.S. and distributed in over 100 countries.

Guest Services Representative job responsibilities include:

• Greet all arriving and departing guests warmly to create a positive first and last impression.
• Provide accurate information about the company/winery to visiting guests, as well as over the phone.
• Share precise details about our wine club and mailing lists while encouraging guests to sign up.
• Handle cash, credit or check transactions for customers.
• Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees.
• Wine shop line/crowd control.
• General housekeeping duties to ensure the appearance and cleanliness of the tasting room are up to or exceed standards.
• Assist with all elements of winery and private event set up, execution, and break-down as instructed by the tasting room management team.
• Support management with the effective, tactful, and professional enforcement of various winery policies regarding guest use of the facility.
• Various opening, closing and mid-shift duties.
• Perform any other duties requested by the tasting room management team.

Physical Requirements:

• Able to lift and carry up to 50 pounds.
• Stand and walk for extended periods of time.

Position Requirements:

• Must be at least 21 years of age with a high school diploma or equivalent.
• Class 12 MAST Permit and Food Handler's Permit required.
• Cash register experience preferred with proficiency in Point of Sales (POS) systems.
• Customer service experience required (retail/hospitality preferred).
• Strong communication skills, customer service skills, sales skills and the ability to prioritize while handling multiple tasks is required.
• Ability to work in a fast-paced, changing environment as part of a team.
• Must be flexible and available to work varied hours.
• History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

Your Compensation:

$ 17.13 - $20.05 per hour based upon relevant experience.

At Ste. Michelle Wine Estates we believe in paying our employees equal pay for equal work. Individual offers are made dependent upon a candidate’s prior experience and education level as it pertains to the role.

Benefits of working with Ste. Michelle Wine Estates:

Our Total Rewards programs are designed to attract, motivate, and retain talented, curious people with a passion for innovation, collaboration, continuous improvement, and growth. We offer leading programs thatinspire andreward superior performance and foster an inclusive, diverse, and healthy workforce.

• Health Care Coverage including medical, dental, vision & prescription – eligible on date of hire for full-time employees
• Paid Vacation & Holidays
• 401(k) with Employer Match and Supplemental Contribution
• Employee Wine Discounts

Culture at Ste. Michelle:

We Challenge:We are driven to succeed in everything we do, and we challenge ourselves and our team to perform at the highest level.

We Care:We put people first – our team, our consumers, our customers, our communities.

We Collaborate:We believe there is nothing we can’t accomplish – together – and we believe lifting up those around us is essential to achieving both individual and collective success.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's " Equal Employment Opportunity is The Law " poster.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.