Guest Services Representative

myplace; Tucson (AZ); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay $16.00-$16.50 per hour

Monthly Bonus Potential

Flexible Scheduling: 3pm-11pm; Weekend

Direct Deposit

Cross-Training

Growth Potential

Job summary

My Place Hotel in Tucson South is seeking a Guest Services Representative to ensure a seamless guest experience from reservation to check-out. You will greet guests, handle check-ins/outs, and manage charges for rooms, taxes, and amenities.

You will also assist guests with information on local attractions, manage calls and messages, and support front desk operations. This role requires strong communication, organization, and a dependable, professional demeanor.

Qualifications

• Proficiency in Microsoft Office and basic computer applications.
• Strong verbal and written communication skills.
• Organizational and multi-tasking abilities.
• Dependability and professionalism.
• Attention to detail in financial transactions and records.

Responsibilities

• Greet guests and manage check-ins and check-outs, recording charges for rooms, taxes, and hotel purchases.
• Provide information on hotel amenities, local attractions, restaurants, and services; address guest concerns politely.
• Operate the phone system, take messages, and manage wake-up calls.
• Handle cash transactions, process card authorizations, and provide accurate change.
• Maintain front desk logs, Night Audit checklist, and report issues to the General Manager.
• Adhere to safety and security protocols; conduct rounds and ensure doors and lighting are functioning.
• Promote the Stay Rewarded Loyalty Program to guests.
• Assist with cleaning tasks, laundry, stocking supplies, and coffee bar operations; assist housekeeping when needed.
• Deliver guest supplies and manage master keys for staff.
• Assist housekeeping during peak times to support room readiness.

Skills

Guest interaction

Check-in/check-out

Multi-tasking

Attention to detail

Professionalism

Job description

Location: My Place Hotel- Tucson South

About the Role:

Are you ready to join a team dedicated to delivering exceptional guest experiences? My Place Hotel is looking for a motivated and detail-oriented Guest Services Representative. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. If you're an organized, dependable multitasker with a positive attitude and strong knowledge of the local area, this is the perfect opportunity for you!

What You'll Do:

As a Guest Services Representative, your shift will be filled with various tasks aimed at providing top-notch service to our guests:

• Guest Interaction: Welcome and greet guests with a warm and friendly demeanor. Efficiently handle check-ins and check-outs, manage reservations, and accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
• Guest Assistance: Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches. Also, address and resolve guest concerns or complaints with professionalism.
• Telephone Management: Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
• Financial Transactions: Complete credit card authorizations, accurately handle cash transactions and provide change for guests.
• Administrative Duties: Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date. Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
• Safety & Security: Adhere to all safety and security protocols. Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
• Loyalty Program Promotion: Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
• Cleaning: Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar. Ensure that all entrances and sidewalks are free of snow and ice.
• Support Services: Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed. Issue and track master keys and key cards for housekeeping and maintenance staff.
• Housekeeping Assistance: When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.

What We're Looking For:

Basic Computer Skills: Proficiency in Microsoft Office and basic computer applications.

Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with guests and colleagues.

Organizational & Multi-Tasking Abilities: Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.

Dependability & Professionalism: Reliability, professionalism, and consistency in your work are essential.

Attention to Detail: A meticulous approach to ensure accuracy in financial transactions and guest records.

Benefits:

• Competitive Pay: $16.00-$16.50
• Monthly Bonus Potential
• Flexible Scheduling: 3pm-11pm; Weekend Availability
• Direct Deposit
• Cross-Training
• Growth Potential