Guest Services Representative

Texas Children's Hospital; Town of Texas (WI); On-site; USD 36,000 - 52,000; Full time

Job summary

Texas Children’s Hospital is seeking a Guest Services Representative Senior to facilitate information flow between the GS team and Patient Support Services leadership, lead staff in daily operations, and support morale and recognition.

The role emphasizes improving patient and family satisfaction, coordinating projects, preparing presentations, tracking tasks, and partnering with cross‑functional teams to resolve issues promptly in a fast-paced hospital setting.

Qualifications

• HS diploma or GED required.
• Bachelor's degree preferred.
• 2 years' experience in a healthcare or customer service setting.
• 2 years' experience in translation preferred.

Responsibilities

• Maintains daily functions of the department.
• Trains staff on departmental competencies through observation and training material.
• Supports special projects addressing patient, family, and visitor needs across the organization.
• Ensures patient and family satisfaction issues are handled promptly.
• Provides Hospitality and Greeter Services.
• Reports issues to leadership effectively and expediently.
• Collaborates with leadership to resolve staff and family concerns promptly.
• Adapts to changes in hospital information, policies, and environment.

Skills

Healthcare customer service

Translation experience

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

Job Description

We are searching for a Guest Services Representative Sr. Someone whose duties include facilitating information between Guest Services (GS) team and the Patient Support Services leadership team. Anticipates departmental needs through daily work activities or projects. Supports manager with tracking and monitoring tasks and compiling documentation completed by GS staff. Leads other administrative tasks including preparing presentations, compiling departmental data reports and overseeing inventory levels. Provides added leadership layer to support staff morale and recognition. Provides input in developing strategies and methods to optimize and enhance GSR performance. Expedites any customer service issues and addresses any staffing needs. Partners with other teams as needed to accomplish patient/family facing initiatives.

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree preferred
• 2 year's Experience in a healthcare or customer service setting
• 2 years' Experience in translation preferred

Responsibilities

• Maintains the daily functions of the department.
• Trains staff on departmental competencies through direct observation and training material.
• Facilitates special projects that address the needs of patients, families, and visitors across the organization
• Ensures that any patient and family satisfaction issues and concerns are handled appropriately and timely
• Provides Hospitality Services and Greeter Services
• Ensures that issues and concerns raised by patients and their families are reported to leadership effectively and expediently.
• Works with leadership to communicate issues and concerns identified by staff members, volunteers, or family members are resolved immediately.
• Ability to adapt to changes in hospital information, policies, and environment.

About Us

Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. When you love what you do, it truly shows in the smiles of our patient families, employees and our numerous accolades such as being consistently ranked as the best children’s hospital in Texas, and among the top in the nation by U.S. News & World Report as well as recognition from Houston Business Journal as one of this city’s Best Places to Work for ten consecutive years.

Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center with expertise in over 40 pediatric subspecialties; the Jan and Dan Duncan Neurological Research Institute (NRI); the Feigin Tower for pediatric research; Texas Children ’ s Pavilion for Women, a comprehensive obstetrics/gynecology facility focusing on high-risk births; Texas Children ’ s Hospital West Campus, a community hospital in suburban West Houston; Texas Children ’ s Hospital The Woodlands, the first hospital devoted to children ’ s care for communities north of Houston; and Texas Children’s Hospital North Austin, the new state-of-the-art facility providing world-class pediatric and maternal care to Austin and Central Texas families. We have also created Texas Children ’ s Health Plan, the nation ’ s first HMO focused on children; Texas Children ’ s Pediatrics, the largest pediatric primary care network in the country; Texas Children ’ s Urgent Care clinics that specialize in after-hours care tailored specifically for children; and a global health program that is channeling care to children and women all over the world. Texas Children ’ s Hospital is affiliated with Baylor College of Medicine, one of the largest, most diverse and successful pediatric programs in the nation.

To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.

Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.